Design and deliver SOP-driven training programs for airport operations (F&B, Retail) Lounge staff.
Deliver classroom, on-floor, and virtual training with measurable performance outcomes.
Conduct TNA, assessments, and refresher training based on audits and operational needs.
Maintain training records, and curriculum documentation.
Design, develop, and maintain training curricula tailored for airport-based teams including ground operations, lounge staff, F&B and Retail.
Conduct Training Needs Analysis (TNA) in coordination with airport operations, quality, and compliance teams to identify skill gaps and operational training requirements.
Develop structured training modules covering customer experience, , SOPs,
Incorporate adult learning principles, scenario-based learning, role plays, and real-time case studies relevant to airport environments.
Evaluate training effectiveness through assessments, audits, operational feedback, and post-training performance metrics.
Work closely with airport stakeholders, lounge managers, operations heads, and SMEs to ensure training relevance and effectiveness.
Qualifications
Graduation and equivalent, MBA is preferable
4 years of experience in Training & Learning Delivery, with at least 1years in a Senior Trainer / Lead Trainer role.
Strong experience in curriculum design, training delivery, assessments, and evaluation.
Proven ability to train frontline and operational teams on SOPs
Excellent facilitation, communication, and stakeholder management skills.
Willingness to travel and work in dynamic, operational airport environments.
Prior exposure to airport operations, aviation services
Experience using LMS platforms, digital learning tools, and blended learning methodologies.
