Manager - Customer Interaction Suite

Tata Communications Limited

Bengaluru, India

5-7 Years

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Posted 12 days ago
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Job Description

Job Description

Responsible for designing the technical solutions and lead their successful delivery.managing the project right from planning, collaborating with multiple stakeholders to reporting progress to ensure adherence to timelines and the assigned budgets.This is an operational role requires strong technical expertise, architectural thinking, and hands-on project management to translate business needs into scalable, high-quality technical solutions.

Responsibilities

Analyze business requirements and design end-to-end technical solutions
Create solution architectures, technical specifications, and design documentation
Collaborate with stakeholders to define system requirements and success criteria
Lead planning, execution, and delivery of technical projects
Coordinate cross-functional teams including engineering, QA, DevOps, and vendors
Manage initiation, Scheduling, tracking, reporting and execution of project as per the agreed schedule , scope using Standard templates
Ensure solutions meet performance, security, scalability, and reliability standards
Facilitate Agile ceremonies and oversee sprint execution
Track project progress and report status to stakeholders and leadership
Support implementation, testing, deployment, and post-launch activities
Identify and manage project risks and issues and develop mitigation strategies.
Drive continuous improvement in project management processes and methodologies.

Minimum qualification & experience

Five years of relevant experience in project management
Hands on experience on Java, Java scripts, APIs and Python
Handson experience on CPaaS and SaaS platforms
Handson experience on tools like Jira, Hexatron, sales force and project management tools
Good to have PMP certification

Desired Skill sets

Solution Designing and onboarding
Reporting, proposal writing, and budget planning
Good knowledge of program and project management methods
Risk assessment, time management

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 142324163

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