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Tata Communications

Manager - Customer Interaction Suite

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  • Posted 19 hours ago
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Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for designing the technical solutions and lead their successful delivery. managing the project right from planning, collaborating with multiple stakeholders to reporting progress to ensure adherence to timelines and the assigned budgets. This is an operational role requires strong technical expertise, architectural thinking, and hands-on project management to translate business needs into scalable, high-quality technical solutions.

Responsibilities

  • Analyze business requirements and design end-to-end technical solutions
  • Create solution architectures, technical specifications, and design documentation
  • Collaborate with stakeholders to define system requirements and success criteria
  • Lead planning, execution, and delivery of technical projects
  • Coordinate cross-functional teams including engineering, QA, DevOps, and vendors
  • Manage initiation, Scheduling, tracking, reporting and execution of project as per the agreed schedule , scope using Standard templates
  • Ensure solutions meet performance, security, scalability, and reliability standards
  • Facilitate Agile ceremonies and oversee sprint execution
  • Track project progress and report status to stakeholders and leadership
  • Support implementation, testing, deployment, and post-launch activities
  • Identify and manage project risks and issues and develop mitigation strategies.
  • Drive continuous improvement in project management processes and methodologies.

Minimum Qualification & Experience

  • Five years of relevant experience in project management
  • Hands on experience on Java, Java scripts, APIs and Python
  • Handson experience on CPaaS and SaaS platforms
  • Handson experience on tools like Jira, Hexatron, sales force and project management tools
  • Good to have PMP certification

Desired Skill sets

  • Solution Designing and onboarding
  • Reporting, proposal writing, and budget planning
  • Good knowledge of program and project management methods
  • Risk assessment, time management

More Info

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About Company

Job ID: 143329299