Role Purpose:
- Lead implementation of country forwarding projects
- Manage country customer programs
- Support cross product / region project implementation
- Develop IPM process competency
- Manage projects using De PICT methodology and promote
- Support regions IPM team with process knowledge and training
Key activities:
External Customer:
Understand customer requirements.
Manage customer expectations.
Drive project implementation and customer program service excellence
Country BD, AFR, OFR,CPM, BPO STG, IT
Setup Implementation team
Define roles and responsibilities of team members.
Coordinate and ensure tasks completion as per implementation plan.
Maintain efficient communications to all parties through the implementation process.
Country / Regional BD Team
Work closely with BD Sales to understand and comply with customer requirements
Develop regional SOP and drive compliance
Manage customer programs to meet KPI standards
PSOS
- Liaise with country STG team for setup and support on Logis and other in-house applications.
Regional IT
- Liaise with Regional IT team for setup and support on EDI and other technical areas.
Regional Implementation & Program Management Team
Liaise and coordinate the implementation on country level.
Support and develop country IPM team capabilities as required.
Country OFR/AFR
Facilitate trainings and ensure all SOPs are being followed.
Other BUs
- Liaise with other BUs (GCS, DESC) to coordinate regional GF freight implementation and programs.
Internal:
Country / Regional BD Team
Work closely with BD Sales to understand and comply with customer requirements
Develop regional SOP and drive compliance
Manage customer programs to meet KPI standards.
PSOS
- Liaise with country STG team for setup and support on Logis and other in-house applications.
Regional IT
- Liaise with Regional IT team for setup and support on EDI and other technical areas.
Regional Implementation & Program Management Team
Liaise and coordinate the implementation on country level.
Support and develop country IPM team capabilities as required
Country OFR/AFR
Facilitate trainings and ensure all SOPs are being followed.
Other BUs
- Liaise with other BUs (GCS, DESC) to coordinate regional GF freight implementation and programs.
Process:
DePICT Phases Approach
1. DEFINE
- Requirement Definitions
- Identify resources and budgets
- Identify critical success factors
- Project Deliverables
- Risk Assessment
- PLAN
- Project Team formation
- Plans- Project, Budgets, Risks Management
- Roles and Responsibilities
- IMPLEMENT
- Final solution blueprint
- Project Team meetings and follow-up
- Final SOP and KPIs
- Users training
- Testing and cut-off plan
- Go-live support plan
- Go-live project review
Transition
- Post-implementation review
- Process refinements
- Lessons learned
- Customer acceptance and sign-off
- Project final report
- Controlling
- Status Reporting
- Change Management
- Scope management
- Risk Management
- Issue Management
- Budget Management
Skills / Qualifications:
Excellent project management skills
Excellent facilitation skills
Good communication and interpersonal skills
Good language skills
Good Presentation skills
Competences:
Customer Orientation:
Is focused on identifying and understanding each customer's needs. Expresses and act on desire to assist customers in an efficient and friendly manner.
Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and use efficient work methods and tools.
Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
Competency segment Leadership
Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Expected years of experience
5 years of experience and good relationship building abilities.
Good knowledge of the Logistics Business.
Good understanding of DHL IT capabilities.
Educational Qualifications:
Tertiary education or equivalent
Logistics/Transportation education background an added advantage.
