Manager - Control Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Risk ID, Assessment, Testing team is to identify, assess, mitigate, and report on Operational Risk within Business Unit (BU) processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GMNS is looking for a Mgr of Risk ID, Assessment, Testing focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Mgr, GMNS Risk ID, Assessment, Testing will:

.Manage the end-to-end GenAI pipeline for GMNS Control Management, from use case intake and prioritization through build, deployment, maintaining a comprehensive inventory of GenAI use cases and deployments.

• Continuously explore, evaluate, and pilot emerging AI tools and capabilities to enhance control functions
• Establish and oversee governance and performance measurement for GenAI deployments, including success metrics (productivity, quality, risk outcomes) and ongoing monitoring in line with Responsible AI expectations
• Support risk management practices within the business
• Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• Working knowledge of Generative AI or advanced analytics applications, including experience supporting, managing, or governing AIenabled use cases within a controlled enterprise environment
• Strong project management, communication, and interpersonal skills
• Experience in risk and control governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

.Bachelor's Degree in Finance, Business, Risk Mgmt., or related field advanced degrees (e.g., MBA, MSc) or certifications are advantageous

.Experience in at least one of the following:

oProviding identification of operational risks throughout business processes and systems

oFacilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

oEnhancing risk assessments and associated methodologies

oReviewing controls through monitoring and testing for design and effectiveness to identify gaps and remediation to uplift controls.

oIdentifying areas of risk for intervention, including conducting independent quality assurance and control testing

oReviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

.Experience in financial services industry

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.