Manager - Control Management

Job Description

Global Merchant & Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Risk ID and Assessment team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

The Manager, Risk ID and Assessment, Operational Risk Advisory supports the delivery of operational risk advisory services to business partners across GMNS, with a focus on embedding effective risk management practices into day-to-day business activities.

The role works closely with business process owners and Control Management partners to support the identification, assessment, and mitigation of operational risks to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GMNS is looking for a Manager Risk ID, Assessment & OR Advisory to support our program strategy function. This position will contribute to executing program strategy and implementing and maintaining program infrastructure and related capabilities and practices for our organization. This role will involve extensive collaboration with partners across Control Management, business units, functional areas, and geographies.

Responsibilities

• Provide strategic program and project management support across our Risk ID, Assessment and OR Advisory teams to enable effective program delivery and implementation of strategic changes
• Maintain GMNS-specific infrastructure, tools and guidance to facilitate BUs in their risk assessments performance (e.g., Risk & Control Self-Assessment (RCSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
• Support the development of risk profile reporting to enable the proactive communication of key OR trends, risk assessment data / themes / activities to senior management, to facilitate informed decision-making; this includes fulfillment of ad hoc reporting related requests regarding the risk assessment program
• Collaborate with our stakeholders and partners (internal and external to Control Management) to understand and drive upcoming program and process changes, including preparing and building and content stakeholder forums and related agenda items
• Champion risk management practices within the business
• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
• Support risk awareness and education by contributing to clear, practical guidance for business stakeholders.
  
  

Required

QUALIFICATIONS

• 3+ years of experience in operational risk management, risk, audit, or related function.
• Solid understanding of the operational risk management lifecycle and key risk and control concepts.
• Strong project management, communication, and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Experience in process governance, with an understanding of alignment to policies, regulatory frameworks, and operational standards.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and assess risk scenarios.
• Demonstrated ability to support program management, reporting and data analysis, and to influence horizontally across stakeholders with varying backgrounds
• Fluent in English (spoken and written)
  
  

Preferred

• Bachelor's degree in finance , Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
• Providing identification of operational risks throughout business processes and systems
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Enhancing risk assessments and associated methodologies
• Reviewing independent control monitoring, including identification of control improvements
• Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
• Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
• Experience in financial services industry
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.