Role Overview
The Collection Strategy Manager is a highly analytical, execution-focused role responsible for driving daily collections performance through advanced reporting, automation, and scorecard development. This role partners closely with internal teams and third-party agencies, using data and technology to ensure performance transparency, accountability, and continuous optimization.
Key Responsibilities
Reporting, Analytics & Insights
- Own daily, weekly, and monthly collections performance reporting across all delinquency stages.
- Build and maintain interactive dashboards using Power BI, Tableau, or similar BI tools.
- Write and optimize SQL queries to extract, validate, and analyze large collections datasets.
- Ensure data accuracy, consistency, and governance across reports and scorecards.
- Deliver clear, actionable insights to leadership and operations teams.
Scorecard Development & Performance Management
- Design and manage performance scorecards for internal collectors and third-party agencies.
- Define KPIs, targets, and thresholds tied to SLAs, incentives, and compliance standards.
- Monitor agent- and agency-level performance, productivity, and quality metrics.
- Lead regular performance reviews with agencies and internal stakeholders.
Automation & Process Optimization
- Drive automation of recurring reports and manual processes to improve efficiency and scalability.
- Partner with Data Engineering and IT teams to build automated data pipelines and reporting solutions.
- Support automation initiatives across dialers, digital collections channels, and self-service tools.
Required Qualifications
- 58 years of experience in collections.
- Strong hands-on technical expertise in:
- SQL (advanced querying, joins, performance optimization)
- Power BI and/or Tableau (dashboard design, data modeling, visualization best practices)
- Advanced Excel / Google Sheets
- Experience building automated reporting and performance scorecards.
- Solid understanding of collections KPIs, workflows, and compliance standards.
- Ability to translate complex data into clear business insights.
About Credit Saison India
Established in 2019, Credit Saison India (CS India) is one of the country's fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India's huge gap for credit, especially with underserved and under penetrated segments of the population.
Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.
Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about approx 2000 employees.
Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.
Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan's largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International's global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology.
