Manager - Cloud & Security Network Operations & Support

L2 Profile

5+ years of experience in IT Service management,
(Incident Management, Vendor Management, Problem management, Change
management)

Minimum CCNA certified ideally CCNP certified or
trained.

FSCP certified/accredited at a minimum (Forescout Certified
Courses)

Hands on with configuring and deploying policy enforcement
using Forescout NAC.

In-depth knowledge of network security, threat detection,
risk mitigation and in particular Network Access Control.

Strong understanding of ITIL practices.

Hands on with managing/troubleshooting Cisco and other OEMs
Network elements.

Should have hand on experience on Forescout (Enterprise
manager & appliances), Broadcom Spectrum(monitoring tool)

Should have knowledge of all or some of the below tools to
perform day to day job (Splunk, Essas, Cisco ISE, Cisco Prime NEs(Router,
Switches, Wireless controller, Firewalls, ACI Fabrics etc), Netrequest,
Cyberark, Dx Netops, Ansible, SPDW, MS Office, Service Now, Jira).

Incident & Change management including Triage/MIM(call
b/w NAC L2+n/w teams)(1200/year)

Advanced troubleshooting, remediate and go deep in
diagnosing NAC issues and provide RCAs which includes server issues and NAC
enforcements issues as well

Support with new configuration deployments, policy
enforcements, upgrades and migrations Switch profile migration Support KRI/KCA
metric remediation and KRI/KCI enhancements(operations only, details on next
slide)

NAC Performance monitoring , manage NAC system health,
account compliances, proactive alarms management, alarm or event management,
switch error management, problem task management, managing all requests through
JIRA, create documentation for all activities.

Manage NAC action thresholds - causes enforcement actions to
be frozen/halted

Add/remove/troubleshoot network elements to NAC
ecosystem

NAC policy audits, activation, remediation(requires
SME)

NAC Maintenance activities(details on next slides)

Support the Bx teams doing automation for various NAC
activities/monitoring

Support to development activities such as enforcement,
validation, testing, reports & data extraction.

Perform enhancements/improvements to existing reporting,
incident management process based on feedback from BX operations/engg.

After any development/automation signed-off by BX L3 N/w or
Engg. the deployment & maintenance will be owned by L1/L2.

L1/L2 needs to access Splunk, Essas, ISE, router, switch,
JIRA, firewalls, Netrequest, Cyberark, Forescout, Spectrum, Service first, Dx
Netops and other tools to monitor, troubleshoot, resolve and reporting the
issues.