Apply today to join Coreforce, where your Client Success expertise makes a real impact.
Join Our Team as a Manager, Client Success
Company: Coreforce
Location: In office or Remote
Job Type: Full-time
Salary: Based on Experience
Company Overview
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Manager, Client Success – Build Your Career with Purpose
Join Coreforce and use your customer success skills to support innovative technology that strengthens communities.
Why You'll Love Working Here
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
Responsibilities
- Establish and implement short and long-range goals, objectives, policies, and operating procedures consistent with Coreforce's strategic business plan.
- Play a hands-on, direct role in driving client satisfaction through enhanced interactions, including leading meetings and helping to close renewal and upsell deals.
- Recruit, hire, and manage a high-performing Account Management, Client Specialist, and Client Experience team.
- Conducts performance evaluations, provides feedback, and manages terminations in accordance with company policies and legal regulations.
- Develop the strategy and priorities across the client base.
- Understand and drive a solution of sales methodology to the client base.
- Clearly articulate and differentiate our value proposition to executive decision-makers.
- Ability to craft solutions that meet business goals based on client interaction.
- Analyze technical support issues, client feedback, and recommend new strategies to drive higher satisfaction.
- Understand the product in depth and communicate product differentiation to the client base.
- Capability to create and take advantage of self-generated opportunities.
- Collaborate with internal departments (sales, marketing, product management, and engineering) to ensure that campaigns align with product launches and client needs.
- Research, plan, and incorporate insightful talking points for potential business development opportunities within the geographical region.
- Build trust and cultivate solid relationships with clients to drive client satisfaction.
- Be a player/coach with an annual quota target of renewal and upsell bookings for assigned regions.
- Perform industry and market research to understand what our client base has interests and desires.
- Review current strategies and go-to-market plans for weaknesses and develop solutions within budget constraints.
- Travel and attend trade-related events throughout the year, as needed.
- Travel and attend customer meetings as needed.
- Brainstorm fresh ideas with senior management.
- Perform other related duties assigned by management
