Description
Principal Duties/Responsibilities
The candidate will lead the centrally formed team in Mumbai under Compliance, transitioning work from global locations to Mumbai. Engagement, understanding the scope of work, documentation, defining service level agreements, phased approach, dealing with challenges, effectively deliver projects within timelines are the key responsibilities for this role
Key Deliverables -
Responsible to Lead the development, implementation, embedding and maintenance of an efficient and independent Compliance Centralization Function
Handle multiple end-to-end transformation with different levels of complexities
Prioritize and organize work on a daily basis according to business priorities, to have a detailed and robust work flow built in which will also help build management information reporting on SLA's
Strong focus on deliverables and to meet timelines and quality of deliverables
Plan, schedule & track project deliverables, goals, milestones
Create and maintain key project deliverables including but not limited to project plan, risk plan, resource management plan, weekly project status reports, communications plan, meeting minutes, actions/issues/decisions register
Timely escalations of risks & issues within business as usual activities
Responsible to the escalation of material issues, incidents and breaches to relevant business and Compliance leadership and other functions, e.g. Legal and Risk.
Develop a trusted advisor relationship with stakeholders
Implement and manage change when necessary to meet project outputs
Present to stakeholders reports on progress as well as problems and solutions
Deliver and Install technology solutions (In case of Technology projects)
Participate in Compliance Function ad-hoc strategic or operational projects as requested
Manage/lead a team of Compliance colleagues, providing support and coaching, and ensuring that performance objectives and development plans are agreed, and performance is reviewed, at least annually, in line with WTW's performance management policies.
Succession planning and retention activities; participate in talent acquisition activities as required
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Competencies
People leadership
Ability to closely partner with operations personnel (across geographies) on projects
Ability to network with entire WTW organization and get things done by building bridges
Driving Excellence
Fostering Innovation
Influencing Stakeholders
Developing Talent
Adapting to Change
Communication
Excellent written and oral communication skills
Able to tailor communication to the audience
Inter-personal
Results focused, highly motivated, self-starter
Strong can-do attitude, positive towards change
Must be willing and able to travel and work in multiple time zones if required
Works well with teams
Demonstrable adherence to values such as integrity, advocacy, teamwork, passion and courage
Critical Thinking and Problem Solving
Able to work on own initiative and manage multiple stakeholder needs
Qualifications
Qualifications
- Minimum bachelor's degree a must
- May possess Project Management skills / Project Management certifications preferred (Prince2 / PMP)
- Operational Development Programme (ODP) L1 and L2 certified
- Proven track-record of performance in current role at the highest level
Knowledge/Experience
- 5+ years of experience in an Operational leadership / project management
- Insurance / broking or financial services industry experience a plus
- Experience in strategic planning, risk management and/or change management
