Manager Business Management

Role Intent/ About

The Business Management Office (BMO) Leader is accountable for building a predictable, efficient, and value driven operating model for the India site. This role ensures that global work transitions smoothly, performance is transparent, innovation delivers measurable value, and cost efficiency is sustained, enabling the site to scale with confidence.

Reporting directly to the Country MD, the BMO Leader serves as a central orchestration point across business, finance, technology, operations, and global stakeholders, supported by a small specialist team.

Key Responsibilities

1. Site Performance & SLA Governance

• Outcome: Predictable delivery and executive confidence in site performance
• Own the site level SLA framework, performance metrics, and governance cadence
• Partner with India and global leaders to define service expectations and success measures
• Drive SLA governance, issue resolution, and executive reporting
• Provide the Country MD with clear visibility into delivery health, risks, and trends

1. Performance Standards, Measurement & Insights

• Outcome: Data-driven decisions and continuous efficiency improvement
• Partner with functions to define and refine function-level scorecards
• Lead performance reporting, trend analysis, and insight generation
• Enable leadership decision-making through crisp dashboards and executive summaries
• Identify productivity, efficiency, and cost optimization opportunities across the site

1. Transition & Work Transfer Management

• Outcome: Low-friction, compliant, and repeatable work transitions
• Build and institutionalize a transition management framework for the site
• Ensure work transfers are well-documented, compliant, and consistently executed
• Partner with global teams to manage demand intake, readiness, and stabilization
• Improve stakeholder experience by reducing ambiguity and transition risk

1. Innovation & Value Creation

• Outcome: Measurable business impact, not just ideas
• Shape the innovation and value creation agenda for the India site with Technology, Operations and Finance.
• Identify opportunities across process simplification, automation and operating model enhancements
• Build a test and scale approach to incubate ideas, with clear success criteria, impact measurement and value realization tracking
• Embed realized efficiencies into global capacity and cost management processes

Experience and Skills

• 10 to 14 years of overall professional experience across operations, transformation, strategy, program management, performance excellence, analytics, or business operations roles in large enterprises or Global Capability Centers
• 4 to 6 years of relevant experience in roles involving BMO like responsibilities, such as governance, performance management, operating cadence, transitions, or enterprise programs
• Hands-on exposure to work transitions / knowledge transfer / operating model changes in a global or multi-location delivery environment
• Strong data and analytical capability, with experience producing executive-ready dashboards, insights, and reports
• Proven ability to partner with Finance, Technology, Operations, and Business leaders to drive efficiency, productivity, and scalability
• Experience in people leadership, including managing small teams or leading workstreams with clear outcomes and accountability
• Strong stakeholder management and communication skills, with confidence engaging senior India and global leaders
• Structured problem-solving approach and ability to balance strategic thinking with hands-on execution

About Catalyst Brands

Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Six iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all.