Overview
Business Management Office Leader (Senior Manager)
Role Intent/ About
The Business Management Office (BMO) Leader is accountable for building a predictable&comma efficient&comma and value driven operating model for the India site. This role ensures that global work transitions smoothly&comma performance is transparent&comma innovation delivers measurable value&comma and cost efficiency is sustained&comma enabling the site to scale with confidence.
Reporting directly to the Country MD&comma the BMO Leader serves as a central orchestration point across business&comma finance&comma technology&comma operations&comma and global stakeholders&comma supported by a small specialist team.
Key Responsibilities
- Site Performance & SLA Governance
Outcome: Predictable delivery and executive confidence in site performance
Own the site level SLA framework&comma performance metrics&comma and governance cadence
Partner with India and global leaders to define service expectations and success measures
Drive SLA governance&comma issue resolution&comma and executive reporting
Provide the Country MD with clear visibility into delivery health&comma risks&comma and trends
- Performance Standards, Measurement & Insights
Outcome: Data-driven decisions and continuous efficiency improvement
Partner with functions to define and refine function-level scorecards
Lead performance reporting&comma trend analysis&comma and insight generation
Enable leadership decision-making through crisp dashboards and executive summaries
Identify productivity&comma efficiency&comma and cost optimization opportunities across the site
- Transition & Work Transfer Management
Outcome: Low-friction&comma compliant&comma and repeatable work transitions
Build and institutionalize a transition management framework for the site
Ensure work transfers are well-documented&comma compliant&comma and consistently executed
Partner with global teams to manage demand intake&comma readiness&comma and stabilization
Improve stakeholder experience by reducing ambiguity and transition risk
- Innovation & Value Creation
Outcome: Measurable business impact&comma not just ideas
Shape the innovation and value creation agenda for the India site with Technology&comma Operations and Finance.
Identify opportunities across process simplification&comma automation and operating model enhancements
Build a test and scale approach to incubate ideas&comma with clear success criteria&comma impact measurement and value realization tracking
Embed realized efficiencies into global capacity and cost management processes
Experience And Skills
10 to 14 years of overall professional experience across operations&comma transformation&comma strategy&comma program management&comma performance excellence&comma analytics&comma or business operations roles in large enterprises or Global Capability Centers
4 to 6 years of relevant experience in roles involving BMO like responsibilities&comma such as governance&comma performance management&comma operating cadence&comma transitions&comma or enterprise programs
Hands-on exposure to work transitions / knowledge transfer / operating model changes in a global or multi-location delivery environment
Strong data and analytical capability&comma with experience producing executive-ready dashboards&comma insights&comma and reports
Proven ability to partner with Finance&comma Technology&comma Operations&comma and Business leaders to drive efficiency&comma productivity&comma and scalability
Experience in people leadership&comma including managing small teams or leading workstreams with clear outcomes and accountability
Strong stakeholder management and communication skills&comma with confidence engaging senior India and global leaders
Structured problem-solving approach and ability to balance strategic thinking with hands-on execution
About Catalyst Brands
Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Six iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history&comma resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all.
Pay Range
INR ₹0.00 - INR ₹0.00 /Yr.
