Manager, Business Analyst with MS Dynamics

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Business Analyst with MS Dynamics!
In this role, we are seeking a highly analytical and delivery-focused Agile Business Analyst with strong expertise in Microsoft Dynamics 365 and proven experience in the Investment Banking domain. The ideal candidate will work within Agile squads to deliver CRM/ERP solutions that support front, middle, and back-office functions including client onboarding, deal management, regulatory reporting, and operational efficiency initiatives.
This role requires deep understanding of capital markets workflows combined with hands-on Dynamics functional expertise.

Responsibilities
1. Agile Requirements & Delivery
.Partner with Product Owners and business stakeholders (Front Office, Operations, Compliance, Risk) to gather and refine requirements.
.Write detailed user stories with clear acceptance criteria aligned to regulatory and business needs.
.Manage and groom product backlogs in tools such as Jira or Azure DevOps.
.Participate in sprint planning, daily stand-ups, demos, and retrospectives.
.Ensure traceability from business requirements through testing and deployment.
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2. MS Dynamics 365 Functional Implementation
.Configure and support Microsoft Dynamics 365 (Sales, Customer Service, or Finance modules) aligned with investment banking workflows.
.Perform gap analysis between business requirements and out-of-the-box Dynamics capabilities.
.Support customizations, integrations, workflows, dashboards, security roles, and reporting.
.Collaborate with technical teams on integrations with trading systems, KYC platforms, data warehouses, and regulatory reporting systems.
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3. Investment Banking Domain Support
.Support solutions related to:
oClient onboarding & KYC/AML processes
oDeal lifecycle management
oSyndication and capital raising workflows
oRegulatory and compliance reporting
oTrade lifecycle or transaction monitoring (as applicable)
.Ensure adherence to regulatory requirements (e.g., SEC, FINRA, MiFID II where applicable).
.Assist in data governance, audit tracking, and compliance documentation.
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4. Testing & Quality Assurance
.Develop test strategies, test cases, and support SIT/UAT cycles.
.Validate system behavior against acceptance criteria and regulatory controls.
.Support defect triage and resolution.
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5. Stakeholder Communication & Process Improvement
.Facilitate workshops with business, compliance, and IT teams.
.Provide solution walkthroughs and demos.
.Identify process improvement and automation opportunities.
.Support change management and end-user training initiatives.

Qualifications we seek in you!
Minimum Qualifications
.Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field.
.Relavant years of experience as a Business Analyst in Agile environments.
.Hands-on experience with Microsoft Dynamics 365 (CRM and/or ERP modules).
.Strong experience in Investment Banking or Capital Markets domain.
.Experience writing user stories, acceptance criteria, and managing backlogs.
.Strong understanding of trade lifecycle, client onboarding, compliance, or regulatory processes.
.Experience supporting UAT and working closely with development teams.
.Excellent analytical, documentation, and stakeholder communication skills.

Preferred Qualifications/ Skills
.Microsoft Dynamics 365 Functional Consultant certification (MB-210, MB-300, or equivalent).
.Experience integrating Dynamics with trading platforms, risk systems, or enterprise data warehouses.
.Knowledge of SQL and data modeling concepts.
.Experience with Power Platform (Power Apps, Power Automate).
.Familiarity with regulatory frameworks (SEC, FINRA, MiFID II, Dodd-Frank).
.Experience working in global banking environments.
.Scrum certification (CSM, SAFe Agilist, or equivalent).

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.