We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Role Purpose:
We are looking for a sharp, commercially-minded professional to join the Pine Labs Online team. This role is central to our growth strategy: your mission will be to own the relationship with our banking partners, negotiate aggressive buy rates, and optimize our acquiring stack to give our sales team a competitive edge.
You will be the bridge between our banking partners and our internal product/sales teams, ensuring we have the best-in-class pricing and technical integrations to scale our online payment gateway business.
Responsibilities we entrust you with:
- Commercial Negotiation: Lead discussions with partner banks to secure lower buy rates (MDR/Net-take), directly impacting our margins and ability to scale sales.
- Relationship Management: Act as the primary point of contact for all acquiring banks. Build and maintain deep relationships with key stakeholders at major private and public sector banks.
- Product Optimization: Work closely with the product team to understand the acquiring roadmap (Net Banking, UPI, Cards, EMI) and ensure every acquirer's product features are fully utilized.
- Business Scaling: Identify opportunities within each acquirer's ecosystem to drive higher volumes, improve success rates, and launch new payment instruments.
- Performance Tracking: Monitor and analyse merchant-level performance, success rates, and cost of processing across different acquirers to optimize routing and profitability.
- Compliance & Governance: Ensure all acquiring partnerships adhere to the latest RBI guidelines and industry security standards.
What matters in this role:
- Experience: 24 years of experience in the payments industry (Payment Gateway, Aggregator, or Merchant Acquiring bank).
- Domain Expertise: Solid understanding of the online payments ecosystem, including MDR structures, settlement cycles, and the technical flow of card/UPI transactions.
- Negotiation Skills: Proven ability to handle commercial discussions and close deals that balance volume and margin.
- Analytical Mindset: Comfortable working with data to identify cost-saving opportunities and performance bottlenecks.
- Communication: Strong interpersonal skills to navigate complex internal and external organizations.
What we Value in Our people
- You take the shot: You Decide Fast and You Deliver Right
- You are the CEO of what you do: you show ownership and make things happen
- You own tomorrow: by building solutions for the clients and doing the right thing
- You sign your work like an artist: You seek to learn and take pride in the work you do
