Role Overview
The Manager – Ramp Safety is responsible for ensuring safe, compliant, and efficient ramp operations by driving safety governance, incident reduction, process standardization, and a strong safety culture across stations.
Key Objectives
- Ensure safe ramp operations across all stations
- Reduce incidents and associated operational costs
- Monitor and address policy and SOP deviations
- Strengthen and streamline ramp safety processes
- Build and sustain a proactive safety culture
Key Responsibilities
Safety & Compliance
- Support development and implementation of practical, sustainable SOPs
- Monitor compliance with company, regulatory, and industry standards
- Identify gaps and drive corrective and preventive actions
Monitoring & Performance Enhancement
- Plan and conduct performance enhancement checks at stations
- Provide documented feedback on best practices and gaps
- Track, follow up, and support closure of CARFs and action plans
Safety Culture & Engagement
- Promote proactive reporting of incidents, accidents, and near-misses
- Conduct safety drives and awareness programs at stations
- Lead structured safety communication through posters, videos, and briefings
Projects & Collaboration
- Execute assigned projects, trials, and safety initiatives
- Partner with cross-functional teams to embed safety culture across locations
Reporting & Improvement
- Prepare and share safety incident and trend reports
- Recommend innovative safety measures aligned with regulatory and industry best practices
Education & Certifications
- Graduate degree (Engineering, Aviation, or related field preferred)
- Safety‑related certifications (e.g., IOSA/ISAGO auditor, SMS, Human Factors, or Ramp Safety certifications) preferred
Experience
- 8–12 years of experience in ramp operations, ground handling, or ground safety, with at least 3–5 years in a supervisory or managerial role
- Experience in conducting audits, inspections, performance enhancement checks, or safety assessments is preferred.
- Proven track record in incident investigation, root cause analysis, and closure of corrective action reports (CARFs)
- Experience in driving safety initiatives, trials, or change management projects
- Familiarity with DGCA / ICAO / IOSA / ISAGO standards and airline safety management systems (SMS)
Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
