Management Trainee (Operations) Internship in Bangalore, Bangalore

Selected Intern's Day-to-day Responsibilities Include

• Assist team leads in overseeing proctoring operations for multiple customers.
• Support shift planning, task delegation, and real-time team coordination.
• Monitor day-to-day proctor activities and performance.
• Assist in tracking and resolving escalations in collaboration with engineering and product teams.
• Monitor key customer service metrics such as CSAT and response time.
• Identify root causes of issues and suggest improvements.
• Maintain and update operational checklists and internal tools.
• Participate in SOP creation and documentation for internal and external use.
• Stay updated on product features and platform enhancements.
• Support the organization of training sessions and workshops for new proctors.
• Document performance feedback and training progress.
• Learn and apply basic team performance management and coaching principles.
• Compile team performance data and daily reports.
• Analyze trends in support metrics and operational data.
• Contribute to weekly and monthly stakeholder reports.
  
  

About Company: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.