Managed Services Specialist

Hi,

LTTS Digital Products and Software Services, looking for a seasoned Managed Services Specialist with Deep domain expertise in at least one of the following: Automotive/ Industrial Products/ Plant Engineering Understanding of industry-specific digital use cases (e.g., connected vehicles, predictive maintenance, digital manufacturing).

Title: Managed Services Specialist

Location: Bangalore/Mysore/Chennai/Hyderabad

Primary Responsibilities:

* Managed Service Design: Lead the design of complex, end-to-end Managed Services (MS) solutions that cover the entire digital stack (App Engineering, Cloud Ops, Data/AI Platforms, IoT Management, Security Operations).

* Commercial & Financial Model: Develop the service commercial architecture, including detailed cost models (TCO/ROI), service pricing structures, resource loading, and risk-adjusted service margins.

* Service Level Definition: Define, negotiate, and ensure adherence to Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) with clients.

* Transition & Transformation: Architect the service transition plan (from current state to managed service), including automation, platform readiness, and organizational change required for sustainable delivery (aligning with ITIL).

Primary Skills:

* Experience: 15-18+ years in IT Services, with 7+ years in a Senior Managed Services role.

* Service Management Frameworks: Deep practical expertise and certification in ITIL principles, particularly Service Design and Transition.

* Technical Breadth: Ability to solution for the operation and maintenance of all cores digital towers (Cloud Ops, Data/Analytics/AI support, Application Management, Security Operations).

* Financial Acumen: Proven track record in developing complex TCO/ROI models and competitive pricing strategies for multi-year outsourcing contracts.

* Pre-Sales/Consulting: Exceptional experience leading technical solutioning and defense for large, competitive outsourcing bids and proposals.

Secondary Skills:

* ITIL Certification / Architecture Certification (e.g., TOGAF) to ensure MS solutions align with client Architecture.

* Experience with AIOps and Automation strategies to drive service efficiencies.

* Cloud Certifications focused on Operations/DevOps (e.g., AWS DevOps Engineer, Azure DevOps Engineer) can be nice to have

* Proven success in managing vendor relationships and third-party service integration within a managed service contract.

Domain Skills- Deep domain expertise in at least one of the following: Automotive/ Industrial Products/ Plant Engineering Understanding of industry-specific digital use cases (e.g., connected vehicles, predictive maintenance, digital manufacturing).