Major Incident Manager

Greetings fromTeamware Solutions a division of Quantum Leap Consulting Pvt. Ltd

We have the below requirement for one of the reputed MNC for Bangalore location and require immediate joiners for the same.

Required Skills/Job Description:-

Key Responsibilities

Define end-to-end solution architecture for enterprise applications

Work with business and technical teams to understand requirements

Design integrations, APIs, and data flows across systems

Ensure solutions meet security, scalability, and performance requirements

Prepare architecture documentation and support governance reviews

Required Skills

• Minimum 5+ years of experience as a Major Incident Manager
• Major / Critical Incident Management
• Incident Response Management
• Strong communication skills
• Experience working on infrastructure projects
• ITIL certification (required)
• 5+ years in Global Incident Management
• 2+ years of Problem Management experience
• Experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
• Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.
• Experience communicating cross-functionally and across all management levels.
• Experience with project management

Shift Timing: 6:00 AM - 3:00 PM

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About Us:

Teamware Solutions, a business division of Quantum Leap Consulting Private Limited (www.teamwaresolutions.net), offers cutting edge industry solutions for deriving business value for our clients IT initiatives. Offering deep domain expertise in Banking, Financial Services and Insurance, Oil and Gas, Infrastructure, Manufacturing, Retail, Telecom and Healthcare industries, Teamware leads its service in offering skills augmentation and professional consulting services.

Being an industry leader for the past 20 years, over 4000 professionals deputed across India, USA, Middle East and APAC, our major clients include Captive IT units in India, Product Companies and IT Services firms. Head quartered in Chennai, with our branches in Bangalore, Hyderabad, Pune and cater to the clients spread across pan India