Major Account Manager

Ginger Webs (ThinkExam) is hiring 3 Major Account Managers to manage and grow relationships with universities, colleges, and institutional bodies. The role involves handling high-value academic and enterprise clients, coordinating with internal delivery and tech teams, and ensuring smooth execution of online assessments, examinations, and proctoring solutions.

This position suits professionals who have worked in assessment, proctoring, SaaS, or institutional sales/account management environments, similar to companies like WeBox, SHL, Proctor360, Hexagon AB, or related platforms.

Manage key university and college accounts across India and international markets

Act as the primary relationship owner for assigned institutions

Build strong relationships with VC offices, Registrars, Controllers of Examination, Deans, and Placement Cells

Ensure client satisfaction, retention, and repeat business

Coordinate with operations, tech, product, and support teams for end-to-end execution

Oversee assessment schedules, exam delivery, SLAs, and quality metrics

Proactively handle escalations and ensure timely resolution

Identify opportunities for renewals, upselling, and cross-selling ThinkExam products

Support proposal discussions, pricing negotiations, and contract renewals

Participate in account planning and revenue forecasting

Lead client meetings, reviews, demos, and feedback sessions

Prepare MIS reports, dashboards, and account performance summaries

Provide insights to leadership on client health and market trends

35 years of experience in Account Management / Client Success / Institutional Sales

Experience working with universities, colleges, academic bodies, or enterprise clients

Background in EdTech, SaaS, assessment platforms, proctoring, or tech-enabled services

Strong understanding of delivery management, SLAs, and operations coordination

Excellent communication, negotiation, and stakeholder management skills

Ability to manage multiple institutional accounts simultaneously

Prior experience with WeBox, SHL, Proctor360, Hexagon AB, or similar assessment/proctoring companies

Exposure to online examinations, psychometric assessments, or large-scale institutional deployments

Comfortable working in a fast-paced, deadline-driven environment

MBA or equivalent professional qualification is a plus

Industry: EdTech / SaaS / Online Assessment & Proctoring Solutions

Location: Noida

Employment Type: 5 days (WFO)

Shift hours: Day shift (10 AM - 7 PM)