Mainframe Production Support Professional

We are seeking a skilledMainframe Production Support Engineerto manage, troubleshoot, and optimize mainframe applications in a production environment. The ideal candidate should have experience inmonitoring, incident resolution, job scheduling, and batch processingto ensure system stability and high availability.

• Monitor and support mainframe production environments, ensuring system reliability and uptime.
• Analyze, troubleshoot, and resolve job failures, abends, and performance issues.
• Execute batch jobs and resolve scheduling conflicts using tools likeCA-7, Control-M, or TWS.
• Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
• Work with JCL, COBOL, DB2, VSAM, and CICS to support application processes.
• Automate repetitive tasks and improve monitoring using scripting languages where applicable.
• Participate in on-call rotation and provide after-hours support when necessary.
• Document procedures, issue resolutions, and create knowledge base articles for future reference.
• Ensure compliance with ITIL processes, includingincident, problem, and change management.
• Perform regular health checks and maintenance of mainframe systems.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 3+ years of experiencein Mainframe Production Support.
• Strong expertise inJCL, COBOL, DB2, VSAM, CICS, and TSO/ISPF.
• Hands-on experience with job scheduling tools likeCA-7, Control-M, or TWS.
• Proficiency in incident and problem management processes (ITIL framework preferred).
• Experience with monitoring tools likeOMEGAMON, BMC MainView, or Tivoli.
• Ability to analyze logs, dumps, and performance metrics for issue resolution.
• Good understanding of disaster recovery and backup strategies for mainframe environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a24x7 support environmentwith rotating shifts.

Mainframe Production Support

Role:IT Support - Other

Industry Type:IT Services & Consulting

Department:IT & Information Security

Employment Type:Full Time, Permanent

Role Category:IT Support

Education

UG:Any Graduate

PG:Any Postgraduate