Job Title: Mainframe Network Support Engineer
Experience: 68 Years
Location: Remote
Shift: US Shift
Employment Type: Full-Time
Job Summary
We are looking for an experienced Mainframe Network Support Engineer to join our team and support enterprise-level mainframe network environments. The ideal candidate should have strong hands-on experience in mainframe connectivity, network support, troubleshooting, incident resolution, and production support within large-scale IT environments. This role requires working closely with infrastructure, application, and operations teams to ensure stable and secure mainframe network performance.
Key Responsibilities
- Provide support for mainframe network infrastructure in a production environment.
- Monitor, troubleshoot, and resolve issues related to mainframe connectivity, TCP/IP, VTAM, SNA, and related network components.
- Perform root cause analysis for network-related incidents and implement preventive measures.
- Work on incident management, problem management, and change management activities.
- Coordinate with cross-functional teams including server, storage, security, and application support teams.
- Ensure high availability and performance of mainframe network systems.
- Support configuration, maintenance, and optimization of network-related mainframe components.
- Participate in system upgrades, patching, and maintenance activities.
- Maintain technical documentation, SOPs, and troubleshooting guides.
- Provide support during audits, compliance reviews, and operational reporting.
- Work in US shift and provide timely support for critical production issues.
Required Skills
- 68 years of experience in Mainframe Network Support or related infrastructure support roles.
- Strong knowledge of z/OS networking concepts.
- Hands-on experience with TCP/IP, VTAM, SNA, TN3270, FTP, NDM/Connect:Direct.
- Experience in mainframe production support and handling critical incidents.
- Good understanding of network troubleshooting, connectivity issues, session problems, and performance tuning.
- Familiarity with monitoring tools, ticketing systems, and ITIL-based support processes.
- Experience with change, incident, and problem management.
- Strong analytical and troubleshooting skills.
- Good verbal and written communication skills.
- Ability to work independently in a remote and shift-based environment.
