Role: Mac Endpoint Management Engineer
Experience: 5 to 8 Years
Job Location: Bangalore
Hybrid Mode
FTE with LTIMindtree
Notice Period: Immediate to 30 days
Please do not apply Notice Period with more than 30 days
Job Description:
Apple Macintosh Engineer to support the Client
Summary:
- Performs day today backend engineering support on MAC operating systems
- Interface with senior IMF personnel daily
- Responds and resolves end user issues that require advanced knowledge of Apple or iOS systems
- Updates status of SNOW queued service requests
- The responsibilities for the candidates in this role include but are not limited to the following
- Builds packages and administrations Mac OS and IOS devices through JAMF Pro and Intune
- Experience of migrating MAC devices from JAMP Pro to Intune
- Experience in Provisioning MAC device using Intune
- Setup maintain document and train on JAMF Pro Server in an enterprise environment
- Participate in the requirements gathering design testing implementation and OM of new Macintosh Desktop Service Solutions
- Establish desktop hardening through security best practices and penetration testing
- Conduct product evaluations and participate in the selection process
- Developing documentation of system architecture and management within standard operating procedures SOPs
- Assist existing Tier I and II support staff
- Provide Mac incident escalation expertise for Tier I and II
- Complete overall patch release management as well as ensure all packages are deployed efficiently and as transparently as possible
- Identify manage and monitor for vulnerabilities that may affect compliance requirements and change management procedures
- Assists in planning maintaining and implementing Antivirus and Malware security on the AppleMac localized level
- Troubleshoot related issues for users and perform problem resolution in regard to related service requests
- Provide subject matter expertise on issues and tasks related to the remote distribution of packages
- Provide subject matter expertise for all issues that may affect workstations OS Application Network GPO etc
- Supports Windows and Windows domain initiatives related to AppleMac
- Assist with updating Process and Procedure documentation for End User Technology and Service Desk
- Perform assigned tasks independently
- Excellent writing and interpersonal skills
Minimum Requirements
Must have a minimum of 5 years of experience providing engineering support specializing in Apple hardware and MAC operating systems
Skills
Mandatory Skills: BigFix, Desktop Central, Ivanti - UEM, SCCM, Windows Server
Thanks & Regards,
Prabal Pandey
[Confidential Information]
