M365 - Offshore Lead

Key Responsibilities

M365 Tenant Administration

• Manage overall Microsoft 365 Tenant, including updates, configuration, policies, and compliance settings.
• Monitor Service Health, Message Center updates, and implement required actions.
• Ensure licensing compliance and user lifecycle management.

Azure AD & Identity Management

• Manage Azure Active Directory, including user provisioning, groups, roles, MFA, conditional access policies, identity protection, SSO, and authentication flows.
• Support and maintain Azure AD security and identity configurations.

Security & Compliance

• Experience with Microsoft Defender for Office 365, anti-phishing, anti-malware, Safe Links, Safe Attachments.
• Administer AIP (Azure Information Protection) and DLP (Data Loss Prevention) policies.
• Monitor and respond to security alerts, audit logs, and compliance reports.

MS Teams Administration

• Hands-on expertise managing MS Teams, including:
• Channels, permissions, chat, files, collaboration issues troubleshooting.
• Admin center configuration (policies, settings, Teams upgrades, meeting policies).
• Setting up and managing Live Events, recordings, and meeting experiences.

Voice & Telephony (Teams Calling)

• Configure and manage:
• Direct Routing & New SBC enrollments
• Call Queues, Auto-Attendants
• Phone Number assignment
• Call Park Policies, Calling Policies
• Forwarding, simultaneous ring, delegation, voicemail
• Dial plans configuration
• IP Phone decommissioning & SBC removal

SharePoint Online & OneDrive

• Administer SharePoint Online (SPO) sites, storage, permissions, compliance settings.
• Manage OneDrive for Business (ODfB) policies, sync issues, access management.
• Resolve collaboration, sharing, and document management issues.

Monitoring and Reporting

• Generate and analyze reports related to:
• Service health
• Security
• Compliance
• Usage analytics across M365
• Provide insights and recommendations for improvements.