Role Summary
The Loyalty Solution Architect will be responsible for designing scalable, secure, and customer-centric loyalty platforms for enterprise clients across travel, hospitality, retail, and financial services. The role requires deep expertise in cloud-native architectures, API-led integrations, microservices, customer identity, and enterprise-grade solution design. The architect will collaborate with product, engineering, CRM, and business teams to modernize loyalty ecosystems, integrate third-party platforms, and deliver seamless omnichannel customer experiences.
This position is ideal for a seasoned Enterprise Architect with strong AWS architecture experience, multi-market deployment exposure, and hands-on delivery of modular customer engagement solutions.
Key Responsibilities
Loyalty Platform Architecture & Design
- Lead the end-to-end architecture of loyalty platforms, including customer engagement flows, points engine, tier management, rewards catalog, and partner integrations.
- Design scalable microservices architectures, API gateways, and cloud-native components using AWS/Azure.
- Build high-level and detailed solution blueprints, including component diagrams, data flows, and integration patterns.
Customer Identity & Access Architecture
- Architect secure authentication and authorization solutions using AWS Cognito, IAM, WAF, and API Gateway.
- Implement SSO, MFA, identity federation, and secure token management for loyalty customers.
Integration & Product Ecosystem
- Integrate loyalty systems with CRM (Salesforce), CMS (WordPress/Sitecore), payment gateways, marketing systems, and enterprise core systems.
- Apply API-first, event-driven, and service-oriented patterns for integrating customer platforms and partner ecosystems.
Digital Transformation & Modernisation
- Modernise legacy or monolithic loyalty applications into microservices and serverless architectures using AWS Lambda, DynamoDB, SQS, SNS, CloudFormation, and Node.js.
- Enable omnichannel digital experiences that improve member engagement, retention, and personalisation.
Stakeholder Management & Consulting
- Collaborate with business teams across travel, banking, retail, fitness, and insurance.
- Participate in RFI, RFP, RPQ, and SOW processes and provide architectural guidance in pre-sales cycles.
- Act as a trusted advisor to clients during multi-market deployments and digital transformation initiatives.
Security, Compliance & Performance
- Ensure adherence to enterprise security practices, scalability guidelines, and compliance standards.
- Design solutions with high availability, disaster recovery, and performance optimisation in mind.
Required Skills & Experience
Technical Expertise
- Strong hands-on experience with AWS services including API Gateway, Cognito, Lambda, DynamoDB, SNS/SQS, Route53, WAF, CloudFormation, and VPC.
- Experience with Azure components such as Azure Sentinel (SIEM, SOAR) for monitoring and security operations.
- Proficiency in designing microservices, serverless systems, and enterprise modular architectures.
- Working knowledge of CRM (Salesforce), CMS (Sitecore/WordPress), API orchestration (Mulesoft), and CI/CD practices.
Domain Experience
- Experience across travel & hospitality, banking & financial services, fitness and membership platforms, insurance, and retail.
- Understanding of Open Banking, club/fitness membership systems, and large-scale customer ecosystems.
Core Architecture Skills
- Solution blueprinting, technical design, reference architecture creation, and technology selection.
- Expertise in data privacy, identity management, and secure customer experience architectures.
- Strong understanding of Agile/SAFe delivery.
Soft Skills
- Excellent communication and consulting skills.
- Ability to work independently or lead architectural streams.
- Strong stakeholder management and problem-solving capabilities.
- Proactive mindset with the ability to simplify technical concepts.
