Job Description
Role: Logistics Executive
Department: Operations
Location: Faridabad / IMT Warehouse (On-site) Plot No. 697, Sector 69, IMT HSIIDC, Faridabad, Haryana, 121004
Shift: 6-days
Experience: 1–3 Years (Strict requirement)
Employment Type: Full-time
CTC: 4 - 4.5 LPA
About the Role:
We are hiring a proactive, detail-oriented Logistics Executive to take end-to-end ownership of delivery operations at our Faridabad warehouse. In this role, you will be the driving force behind improving delivery success rates, minimizing RTO%, managing high-volume NDR workflows, and holding courier partners accountable.
Key Responsibilities:
- NDR & Customer Calling: Drive outbound calling, SMS, and WhatsApp workflows to resolve delivery exceptions, verify addresses, and cut RTO rates.
- Courier Escalation & Tracking: Flag fake delivery attempts or suspicious remarks immediately, coordinating directly with courier partners and aggregators.
- WMS & Pre-Dispatch Audits: Work inside WMS software to track dispatches, identify duplicate or suspicious orders, and validate shipping details.
- Stakeholder Coordination: Coordinate daily across warehouse teams, Customer Experience (CX), and courier partners to eliminate fulfillment bottlenecks.
- Reporting & KPIs: Track daily delivery rate, NDR resolution rate, and delayed order closures via Excel/Google Sheets.
Must-Haves:
- 1 to 3 years of hands-on experience in e-commerce logistics, last-mile operations, or NDR calling.
- Hands-on proficiency with WMS (Warehouse Management System) and logistics dashboards.
- Strong bilingual communication skills (fluent in English & Hindi) across customer phone calls and formal courier escalation emails.
- Strong ownership mindset with high proficiency in MS Excel / Google Sheets.
To Apply: Apply directly via LinkedIn or send your resume to [Confidential Information] with the subject line Application: Logistics Executive - Faridabad.
More Info
Key Skills
About Company
