Key Responsibilities
End-to-End Parts Transaction Management
- Take ownership of all end-to-end spare parts logistics and courier transactions
- Ensure recovery of defective spare parts from the field
- Maintain zero field pending parts beyond 10 days
AMC / ACER / Lenovo Operations
- Ensure same-day dispatch of spare parts against available branch demand
- Ensure no spare parts remain pending in the field for more than 10 days
- Share daily status updates on field pending parts with branch engineers, Branch Manager, and reporting manager
Courier Process Management
- Manage daily courier transactions for spare parts dispatch
- Maintain accurate daily courier transaction and dispatch reports
- Track courier parcels end-to-end until delivery confirmation
- Validate monthly courier vendor invoices
- Ensure courier vendors submit invoices on the VBM portal by the 7th of every month
- Assist in identifying and coordinating with local courier vendors
- Maintain proper system and manual records of all parcel transactions
Audit and Branch Operations
- Conduct self-audits of branch stock and project stock spare parts
- Share audit reports and findings with the reporting manager
- Ensure effective spares management and inventory accuracy
- Maintain branch hygiene and operational discipline
