Location Becharaji - Gujarat, India
FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of 8.1 billion in fiscal year 2024.
YOUR TASKS
Outbound Customer Service Representative Core Responsibilities
Place outbound calls to customers for service follow-ups, appointment reminders, and satisfaction surveys
Provide information about services, policies, or products based on customer inquiries
Document all interactions in the company's CRM system
Resolve or escalate customer concerns in a timely and professional manner
Assist with account updates, order tracking, or troubleshooting basic issues
Adhere to call scripts, regulatory requirements, and internal quality standards
Coordinate with internal teams to relay customer feedback or service requests
Meet daily or weekly call volume, quality, and resolution targets
Required Skills And Qualifications
Hard skills
Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)
Proficiency in phone systems and call center tools (e.g., auto dialers, headsets)
Data entry and basic troubleshooting abilities
Familiarity with call handling procedures and documentation standards
Soft skills
Excellent verbal communication and active listening skills
Professional, calm, and friendly phone demeanor
Ability to stay focused and motivated during repetitive tasks
Strong organizational and time management skills
Problem-solving mindset with a service-oriented approach
Your Qualifications
- Minimum Graduate with experience in customer dispatch handling
Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.
FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
HELLA India Automotive Pvt Ltd.
Anil Kumar Maliwal
Ahmedabad, Gujarat
