Description
Job Title : IT Project Manager - ServiceNow Projects
Location : Chennai
Department : ServiceNow Delivery
Reporting To : Program Manager / Delivery Head
About LMTEQ
LMTEQ is a global IT consulting firm specialising in ServiceNow solutions. As an Elite Implementation Partner with ServiceNow, building world-class digital transformation capabilities with innovation, customer obsession, and disciplined execution at the core. Were developing a next-generation delivery organisation that blends technical depth with project leadership. If you have the drive to lead projects, learn fast, and thrive in a dynamic environment, this role offers you the platform to grow.
Role Overview
As an IT Project Manager (ServiceNow Projects), you will oversee the end-to-end delivery of ServiceNow projects managing scope, timelines, quality, and client communication.
While prior ServiceNow project management experience is preferred, it is not mandatory. Whats essential is a strong foundation in Agile, Scrum, and Sprint delivery, along with exceptional stakeholder management and coordination skills
Key Responsibilities
- Manage and deliver ServiceNow implementation and enhancement projects within defined scope, cost, and schedule.
- Define project goals, deliverables, and success metrics in alignment with client and internal stakeholders.
- Conduct and lead Agile ceremonies - daily stand-ups, sprint planning, retrospectives, and reviews.
- Coordinate between clients, developers, architects, QA teams, and pre-sales for smooth delivery execution.
- Track project performance using KPIs, dashboards, and velocity metrics.
- Identify and mitigate risks proactively to ensure project success.
- Prepare and maintain project documentation, including status reports, timelines, and risk logs.
- Support internal initiatives for improving project delivery frameworks.
- Drive a culture of accountability, discipline, and continuous improvement across teams.
Required Skills
- 2+ years of hands-on experience in IT Project Management.
- Proven experience working in Agile, Sprint, and Scrum environments.
- Strong understanding of SDLC and IT delivery methodologies.
- Excellent stakeholder communication and coordination abilities.
- Familiarity with JIRA, Asana, or equivalent project management tools.
- Strong analytical and organizational skills with attention to detail.
- Exposure to ITSM, ITIL, or enterprise SaaS platforms preferred.
Preferred Skills
- Prior experience managing ServiceNow projects is highly preferred but not mandatory.
- Working knowledge of ServiceNow modules such as ITSM, CSM, HRSD, or ITOM.
- Understanding of ServiceNow Foundations or CSA certification is a plus.
- Experience handling multi-location or remote teams.
Key Traits We Value
- Adaptability the ability to learn and lead in evolving environments.
- Ownership proactive and accountable in delivery outcomes.
- Clarity articulate and transparent communication across teams.
- Discipline consistent planning and execution under pressure.
- Team Orientation fostering collaboration and mutual growth.
Why Join LMTEQ
- Be part of LMTEQs ServiceNow growth story toward Elite Partner status.
- Work directly with certified architects, program managers, and delivery leaders.
- Gain accelerated learning through real-world ServiceNow project exposure.
- Opportunity to move into Senior Project Manager / Program Lead roles within 1824 months.
- Experience a culture built on freedom, integrity, and passion in action.
(ref:hirist.tech)
