Lenskart is hiring For Tele-Sales Associates

Key Responsibilities:

• Manage inbound and outbound customer calls in a professional and friendly manner.
• Address customer inquiries, provide information about Fenesta products, and resolve issues promptly.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Collaborate with the team to handle escalations and ensure customer satisfaction.
• Assist customers in understanding product offerings and guiding them through the purchasing or service process.
• Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores.
• Provide feedback to management on recurring issues to help improve products and processes.

Key Requirements:

• Experience Level:Open to Freshers and Experienced Candidates
• Minimum Qualification: Bachelor's degree in any discipline.
• Strong communication skills, both verbal and written.
• Ability to work well in a fast-paced environment and manage time effectively.
• Proficiency in customer service software and CRM systems (preferred but not mandatory).
• A customer-centric attitude with the ability to empathize with and resolve customer concerns.
• Prior experience in a customer service or call center role is a plus but not required.