Your Role and Responsibilities:
As an Assistant Manager - Learning Administration, you are responsible for the creation & administration of Learning modules.
Your primary responsibilities include:
- Creating courses/classes via the Learning Administration System (LMS).
- Enrolling learners on classes.
- Modifying course/class data.
- Cancelling courses/classes.
Required Experience:
- Graduate/Postgraduate (MBA HR is preferred) with 6-10 years of overall experience handling Learning Administration for any International IT / ITES Company.
- Excellent communication skills in English both oral & written.
- Strong knowledge of MS Excel.
- Ability to pre-empt potential issues and reprioritize work to meet the ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans.
- Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business.
- Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements.
- Excellent Customer Service skills ability to communicate to all people at all levels within the organization.
- Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to detail
- Teamwork the ability to work well within the team.
- Should be flexible to work in shifts.
Preferred Skills:
- Ambitious individual who can work under their direction towards agreed targets/goals.
- Ability to work under tight timelines and have been part of change management initiatives.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Enhance technical skills by attending educational workshops, reviewing publications etc.
