Key Responsibilities
LMS Management
- Administer and maintain the LMS CSOD, including user creation, course deployment, learning assignment management, and reporting.
- Ensure accuracy of learning data, dashboards, and compliance reports for Capability Development leadership.
- Coordinate with L&D and Capability Leads to schedule, track, and update learning interventions.
- Troubleshoot LMS issues in collaboration with IT and system support teams.
Administrative & Operational Support
- Manage day-to-day administrative activities supporting Capability Development programs.
- Coordinate logistics for classroom, virtual, and blended learning programs, including scheduling, communication, materials, and attendance tracking.
- Maintain accurate documentation, trackers, and audit-ready records of learning and administrative activities.
- Support execution of internal capability-building initiatives and events.
Vendor & Partner Management
- Support onboarding of vendors, trainers, and partners as per EXL policies.
- Coordinate with vendors for program scheduling, deliverables, and issue resolution.
- Process vendor invoices, track budgets, and ensure timely payments.
- Monitor vendor performance, service levels, and adherence to engagement guidelines.
Reporting & Compliance
- Prepare periodic MIS reports, dashboards, and learning performance summaries for leadership review.
- Ensure compliance with internal policies, regulatory needs, and audit requirements.
- Implement process improvements to enhance operational efficiency and learner experience.
