Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Your Role And Responsibilities
As an Assistant Manager - Learning Administration, you are responsible for the creation & administration of Learning modules.
Your Primary Responsibilities Include
- The Instructional Designer (ID) or Learning Experience Designer (LXD)is responsible for designing, developing, and evaluating high-impact, instructionally sound learning solutions that address business performance gaps.
This role partners with stakeholders, SMEs, and project teams to create engaging, scalable, and measurable learning experiences for global audiences.
The ID also plays a mentoring and quality-assurance role, guiding junior designers while ensuring adherence to learning standards, tools, and delivery timelines.
Key Responsibilities
Learning Design & Development
- Design and develop end-to-end learning solutions aligned to business goals and performance outcomes
- Translate needs analysis into measurable learning objectives and instructional strategies
- Apply adult learning principles, learning science, and modern LXD methodologies
- Create design documents, storyboards, scripts, and digital learning assets
- Structure content into logical, learner-centric formats for engagement and retention
- Design assessments, evaluations, and measurement strategies to track effectiveness
Stakeholder & Project Collaboration
- Work closely with SMEs, stakeholders, and project managers to gather requirements and validate content
- Communicate design decisions, progress updates, risks, and timelines effectively
- Ensure deliverables align with scope, budget, and quality standards
- Support client interactions where required, including walkthroughs and feedback incorporation
Digital Development & Tools
- Develop interactive learning using tools such as:
- Articulate 360 (Rise & Storyline)
- WalkMe, PageTiger, Camtasia
- Microsoft PowerPoint, Word, Excel
- Use project and learning platforms such as:
- Monday.com, ServiceNow, Cornerstone OnDemand (preferred)
- Perform basic graphic edits:
- Image resizing, cropping, colour correction, text edits
- Combining or re-editing visuals for instructional use
- Quality, Governance & Mentoring
- Review and improve course quality, instructional alignment, and learner experience
- Proofread and maintain all learning deliverables to ensure accuracy and consistency
- Mentor junior designers and provide guidance on design standards and tools
- Continuously improve processes, templates, and design practices.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- Graduate/Postgraduate (MBA HR is preferred) with * Graduate or post-graduate in any discipline (preferred: Education, HR, Psychology, Communications, or related field)
- 7-10 years total experience, including:
- Minimum 5+ years in Instructional Design / Learning Experience Design
- Experience in global IT/ITES, consulting, or corporate learning environments
- Demonstrated experience in end-to-end content design and development
- Strong understanding of:
- ADDIE and other LXD frameworks
- Adult learning theory and educational psychology
- Performance-based learning design
Core Skills & Competencies
Functional Skills
- Instructional design and storyboarding expertise
- Learning needs analysis and performance consulting
- Assessment and evaluation design
- Digital learning development tools proficiency
- Strong editing, writing, and content structuring ability
Behavioural Competencies
- Excellent written and verbal communication skills in English
- Strong stakeholder management and collaboration ability
- High attention to detail and quality orientation
- Strong time management and ownership mindset
- Ability to work independently while contributing to team goals
- Problem-solving mindset with customer focus
Mandatory Requirements
- Strong hands-on experience in end-to-end instructional design and development
- Proven experience working on global learning projects
- Proficiency in Articulate 360 and digital learning tools
- Excellent communication skills (oral and written)
- Willingness to work US shifts, required for global project alignment
Preferred Technical And Professional Experience
- Ambitious individual who can work under their direction towards agreed targets/goals.
- Ability to work under tight timelines and have been part of change management initiatives.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Enhance technical skills by attending educational workshops, reviewing publications etc.
