Learning & Development - Facilitator

Description:

The Learning and Development - General Learning Generalist will be responsible for providing

Behavioral & Leadership training related to the Learning Multiverse and other L&D initiatives to both operation and support staff employees (up to Middle Management level) and supporting administrative training tasks.

Main Responsibilities:

Providing internal training to Frontline & Middle Management team members for the different

programs, support the planning, promotion and logistics of courses that will be provided internally according to the department's guidelines, provide training to the support staff and Operation, support the L&D Manager with the preparation and follow-up of internal and/or external training programs, as well as the administrative tasks of reporting and documentation related to any type of training, either internal or external. The L&D facilitator will also be responsible to provide support to the Educational Programs and coordinate any activities related to them if needed.

Tie-up/liaison with external training providers for ongoing or upcoming training initiatives.

Skills:

• Leadership
• Emotional intelligence and professional maturity
• Effective communication skills
• Adaptability to change
• Creativity and innovation
• Excellent interpersonal relationships
• Analytical, problem-solving and decision-making skills
• Strong sense of urgency and commitment
• Proven proactivity
• Vendor Management
• Use learning effective measurement for learning programs

Studies & Experience:

Mandatory:

• English - B2 or above - Required
• Oral and written comprehension.
• Minimum of 8-10 years overall work experience.
• Minimum of 6-7 years of work experience as an L&D Training Facilitator
• Open to working from the office.
• Experience in delivering Soft Skills Training & Leadership Development (up to Middle Management level).
• Experience in conducting Training Need Analysis/ Training
• Need Identification Training material development.
• GSuite /MS Office - Advanced
• Data management skills.
• Open to travel between Gurugram and the Noida location.
• Graduated in any discipline.

Desirable:

• Graduated in the careers of: any discipline.
• Training experience with the Tech/ IT industry.
• Experience in Operations/Customer Experience/ Service Delivery.
• Experience delivering Leadership Training.
• Experience in using content development tools like Captivate, Camtasia etc.