Learning and Development Consultant

About NIIT

At NIIT, we're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link to our LinkedIn Page - https://www.linkedin.com/company/niit-limited/

Link for our website: https://www.niit.com/en/learning-outsourcing/

Job Overview

As a Consultant specialising in Learning and Capability Development at NIIT MTS, your primary focus is on providing expert guidance for the rapid design and deployment of learning initiatives. You will lead the development and implementation of these initiatives, leveraging Gen-AI solutions, including content curation, market vendor solutions, or internal design team capabilities. Your responsibilities include assessing learning needs, identifying suitable interventions, and collaborating with the internal design centre of expertise teams to co-create product scopes. Additionally, you will take the lead in aligning learning portfolios with the organisation's vision, strategy, and business objectives to ensure successful adoption and impact. Join us today and be part of shaping the future of organisational learning.

You will be responsible for

Rapid Solution Prototyping: This includes assessing learning needs, identifying appropriate interventions, and co-creating the product scoping with internal design centre of expertise teams (build, borrow/bot-curate, buy strategy) and leading the product development process aligned with the product strategy as well as supporting the execution and rollout of learning initiatives to ensure successful adoption and impact. Proficiency in rapidly prototyping and iterating learning solutions using Gen-AI technologies, market vendor solutions, or internal design team capabilities to swiftly address organisational learning needs.

Project Management for Rapid Product Development: Project management for learning initiatives involves applying Agile methodology-based project management principles to plan, execute, monitor, and control new learning projects. Agile methodology in learning design and project management emphasises iterative development, collaboration, and flexibility to respond to changing learner needs and business requirements effectively. This includes defining project objectives, creating rapid project plans, aligning NIIT Centre of Expertise teams and leading agile teams, removing impediments, and ensuring successful and efficient delivery of high-quality learning outcomes within scope, schedule, and budget constraints.

Portfolio Management: Ensure that the strategic capability aligned portfolios maintain dynamism through the AI-led content curation, aiming the business relevance and the best possible learner experience. This includes strategically aligning learning portfolios with clients business priorities, continuously curating catalogues to ensure relevance and incorporating industry trends.

Customer Experience Management: Customer experience management in learning programs involves managing and cultivating relationships with internal and external stakeholders involved in or impacted by learning initiatives. Customer experience in learning projects involves identifying, engaging, and communicating with customers/stakeholders involved in learning programs. This includes understanding stakeholder needs, soliciting feedback, and addressing concerns to ensure stakeholder buy-in and support throughout the program lifecycle.

Quality Management: Quality management in learning service delivery focuses on ensuring that learning services and programs meet established quality standards and expectations. This involves defining quality criteria, monitoring service delivery against these standards, and continuously improving service quality to deliver value to stakeholders.

Risk Management: Risk management in learning projects focuses on identifying, assessing, and mitigating risks associated with learning initiatives. This involves analysing potential threats and opportunities, developing risk response strategies, and implementing contingency plans to minimise project disruptions and maximise success.

You will add value by

• Solving Complex Problems: Address complex business challenges that span process, people, and technology domains, fostering synergistic solutions that drive organisational success.
• Delivering Excellence: Consistently produce high-quality work while actively collaborating with peers to create and deliver an exceptional client experience.
• Bringing a Global Perspective: Employ a broad and diverse perspective to adeptly solve problems, integrating a global outlook to generate innovative solutions.
• Utilising Industry Insights: Leverage your business, industry, and sector trend knowledge to advise on the potential impacts on a client's business trajectory.
• Driving Thought Leadership: Construct and contribute to pioneering thought leadership content through conducting research and sharing insights with our clients.
• Supporting Decision-making by Utilising Data-Driven Insights: Utilise data analyses and translate insights into well-informed recommendations that strategically shape and support the client`s learning and development strategy.

What we ask of you

• Prior experience in consulting services strongly preferred.
• Strong expertise in performance analysis and learning evaluation, and transformation.
• Demonstrated ability to lead and manage complex projects.
• Comfortable with navigating ambiguity.
• Available and open to travel when requested.
• Exceptional problem-solving and critical-thinking skills.
• Proven track record of building and maintaining client relationships.
• Experience in Agile project management and leading cross-functional teams
• Deep understanding of AI technologies and their applications in learning
• Advanced proficiency in Office tools, Excel, and other similar software tools.

Education & Qualifications

The below-stated experience and educational backgrounds mainly serve as an indication. At NIIT we look for candidates with the right skills for the job and believe in global and inclusive hiring practices. We strongly encourage you to apply if you believe that you are the right candidate for the job.

• BSc/BA in a non-relevant field & 4-6 years of relevant work experience
• Certification in project management and Agile methodologies.
• Preferably, C2* proficiency in reading, listening, speaking, and writing in German

Key Capabilities:

• New Learning Rapid Solutions Consultancy: Offers expert guidance for deploying rapid learning solutions, from needs assessment to execution and rollout by leveraging Gen-AI solutions, including content curation, market vendor solutions, or internal design team capabilities.
• Proficiency in AI-Led Learning Solutions: Demonstrate expertise in leveraging AI for learning initiative design and content curation. Use AI tools to optimise content creation, personalisation, and delivery, enhancing engagement and effectiveness.
• Agile Project Management: Efficiently plan, execute, and monitor capability development initiatives using project management principles and Agile methodologies. Lead cross-functional NIIT Centre of Expertise teams within SCRUM methodology to ensure rapid delivery within constraints and meet organisational needs.
• Risk Management: Identify, assess, and mitigate risks in learning projects to minimise disruptions and maximise success.
• Quality Assurance: Ensure learning services meet quality standards, continuously monitoring and evaluating delivery for effectiveness and evolving needs.
• Customer Experience Management: Identify stakeholder needs, engaging them throughout the program lifecycle for buy-in and support.
• Stakeholder Engagement: Cultivate relationships with internal and external stakeholders, addressing feedback to ensure program success and sustainability.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Thanks & Regards

GS Team, NIIT