Company Description
We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.
We're so much
more than hotels we're creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from
40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .
Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
Job Description
- Deliver Accor corporate, multi-brand, and leadership training programs across hotels in India and South Asia.
- Facilitate leadership development programs for Heartists across levels.
- Support Accor Academy certification programs and maintain training standards.
- Assist in pre-opening, re-branding hotel training and Brand Service Culture Training, including planning and simulations.
- Identify training needs and customize learning solutions for hotels.
- Manage training MIS, records, and post-training follow-ups
- Collaborate with General Managers, People & Culture, and Learning & Development Managers across hotels.
- Promote and embed Accor values, culture, and service excellence.
- Develop employee capability and prepare talent for future leadership roles.
Qualifications
- Bachelor's Degree in Hotel Management & post-graduation in Human Resources
- 910 years of experience in Learning & Development / Training within the hospitality industry Strong exposure to hotel operations (Front Office, F&B, Housekeeping, Culinary, and Support Functions).
- Proven experience in designing and delivering service excellence, brand standards, and leadership development programs.
- Hands-on experience in pre-opening hotel training, including training plans, budgets, simulations, and certifications (preferred).
- Experience managing LMS, training MIS, and learning analytics in a multi-property environment.
- Certified Trainer / Facilitator (Train-the-Trainer, Leadership Facilitation, Coaching certification preferred).
- Excellent communication, presentation, and stakeholder management skills, with the ability to engage diverse hotel teams.
- Demonstrated ability to align learning initiatives with guest experience, service quality, and business performance.
Additional Information
- Good interpersonal skills with ability to communicate with all levels of employees
- Serviced oriented with an eye for details
- Good team working skills and able to work effectively and contribute in a team
- Good presentation and influencing skills
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Ability to work independently and has good initiative under dynamic environment
- Self motivated and energetic
