About the Company
IKS Health enables the enhanced delivery of exceptional healthcare for today's practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States.
IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare spanning administrative, clinical, and operational burdens so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, we're creating transformative value in healthcare and empowering clinicians to build healthier communities.
Vision: Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.
Mission: Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.
About the Role
The Role will be responsible for ensuring that all operations of IKS Coding meet or exceed client requirements and are operationally efficient. This role will lead the Line of Business, collaborate with sales in building the business, manage the delivery of services, and the P&L. Key Measurements for the role will be Revenue, Gross Margin, and Customer Satisfaction.
Responsibilities
Process:
- Financial responsibility for each customer account assigned to the respective AVP (including managing SG&A and Gross margins)
- Manage the P&L Drive, sustain EBITDA
- Manage high Customer Satisfaction Level
- Participate in business development activity
- Independently manage large people accounts
- Manage all aspects of Delivery including recruiting, training, career mapping, quality & operational finance
- Be up to date with latest Technology
- Liaise with other functions across the Organization affecting technical support
- Assist Management in start-up of new projects
- Advise Management on exploring new business opportunities
- Contribute to the development of short and long term strategies business goals.
People:
- Support a positive culture and work environment that promotes IKS as an employer of choice.
- Lead by example (courteous, energetic, punctual, and respectful, of others and team player)
- Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate decisions
Client:
- Ensure the clients/customers satisfaction through the project implementation
- Coordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals
- Play key role between client and the company
- Develop troubleshooting and problem solving approach
- Create appropriate servicing and retention strategies for customers
- Provide functional support and direction to the associates and team leaders on customer support needs
Financial:
- Vertical Revenue Management
- Vertical Margin & EBIDTA
- Cost Optimization
- Farming & New Revenue as per forecast
- Pricing & Contractual Revenue safeguard - Implementation & Minimum fees
Qualifications
- Should be a graduate from any field.
- AHIMA/AAPC certification is a must
- BPT, MPT, BSC Nursing, MSC Nursing, B Pharm, M Pharm, BOT, Life Science would be preferred
- MBBS, BDS, BAMS, BHMS, BUMS etc would be an added advantage
Required Skills
- 15+ years experience in running core coding / related RCM operations including having significant experience in end to end Operations management, workflow assessments, onsite and remote client management is a must.
- Experience of managing and working on P&L of the business OR account is a must
Preferred Skills
- Team player who can work with multi-geography cross-functional teams
- Consultative conversations with CXOs
- Ability to quickly build confidence & credibility with prospects, customers and internal team members
- Strong personal communication and presentation skills
- Create and manage operational frameworks to deliver high quality of work in the field of medical coding.
- Ability to lead and manage large teams and work with teams across continents
- Demonstrate ability to lead & motivate a team to achieve business goals
- Extremely high energy team player with a burning desire to succeed in fast paced environment and rapidly evolving market
- Demonstrate ability in managing client relationships
- Discuss business issues from both big picture and immediate day-to-day and use this to articulate proposition, solution & partnership plans
- Demonstrate ability in managing processes at required margins
