Lead Trainer - Voice and Accent Coach

We are seeking a dynamic and experienced Lead Trainer Voice and Accent Coach to join our Learning & Development team. The ideal candidate will have over 5 years of experience in the BPO industry, with a strong background in language training, voice and accent coaching, and international calling. This role requires a passionate communicator who can lead training batches, coach team members, and drive performance improvements through effective feedback and learning interventions.

Key Responsibilities

• Conduct language, voice, and accent training sessions aligned with organizational standards.
• Audit calls and provide structured feedback to improve communication and call handling skills.
• Coach bottom performers and track their progress through customized interventions.
• Design and deliver on-floor coaching and feedback models.
• Create training materials, flyers, and session plans based on call audit insights.
• Support OJT (On-the-Job Training) and production ramp-up by monitoring and mentoring learners.
• Maintain detailed records of audits, feedback, coaching, and training sessions.
• Collaborate with operations stakeholders to implement and evaluate training programs.
• Evaluate trainees and report progress to supervisors.
• Interview new hires for language, voice, and accent proficiency.

Job Requirements

• Strong command of grammar, pronunciation, vocabulary, and spelling.
• Proficient in feedback mechanisms and coaching methodologies.
• Skilled in creating session plans and training presentations (PPTs).
• Excellent communication skills, both verbal and written.
• Proficient in MS Office tools.
• Confident in delivering sessions to large audiences.
• Organized, self-motivated, and a team leader.

Qualifications

• Minimum 5 years of experience in international BPO operations.
• At least 3 years of experience in language, voice, and accent training in an international BPO.
• Minimum 2 years of hands-on international calling experience.
• Proven track record of conducting at least 70 training batches.
• Minimum 1 year of experience in call auditing and coaching with a focus on language and call handling.
• Graduate in any discipline.
• Certifications in English language teaching (BEC, CELTA, TESOL) are a plus.

Work Location

• Ambattur Industrial Estate, Chennai

How to Apply

Interested candidates can share their updated resumes to the concerned HR for further process.