As passionate about our people as we are about our mission.
Why Join Q2
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technologyand we do that by empowering our people to help create success for our customers.
What Makes Q2 Special
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Summary
Q2 is seeking a highly experienced Technical Writer to drive the creation of structured, scalable, and high-impact technical documentation and knowledge base content across products, APIs, and implementation workflows.
This role goes beyond traditional documentation to enable
docs-as-code practices and AI-assisted workflows, ensuring content is not only clear for human users but also structured for
reuse, automation, knowledge base consumption, and integration into emerging agentic systems.
The ideal candidate will partner closely with Engineering, Product, Implementation, AI Producer teams, and
globally distributed stakeholders to translate complex workflows into
governed, reusable documentation and knowledge assets that improve implementation speed, reduce errors, and enable greater self-service across internal teams and customers.
Responsibilities
Documentation Development & Knowledge Base
- Own the end-to-end creation, review, and publication of technical documentation and knowledge base content for products, APIs, and implementation workflows
- Translate complex technical concepts, configurations, and workflows into clear, concise, and user-friendly content
- Develop diagrams, illustrations, and examples to improve usability and comprehension
- Ensure documentation accuracy, completeness, and alignment with product behavior through validation and testing
Docs-as-Code & Structured Content
- Drive adoption of docs-as-code practices, including structured authoring, version control, and reusable content frameworks
- Define and maintain documentation and knowledge base standards, templates, and governance models across teams
- Structure content to support modularity, single-sourcing, scalability, and effective knowledge base retrieval
AI-Assisted Documentation & Agentic Enablement
- Leverage AI tools (e.g., LLM-based assistants, content generation, summarization tools) to accelerate documentation and knowledge base content creation, updates, and consistency checks
- Partner with AI Producer and Engineering teams to ensure content is structured and consumable by AI systems, knowledge retrieval systems, and agentic workflows
- Identify opportunities where documentation and knowledge assets can enable automation, reduce manual effort, and support intelligent workflows
- Continuously improve content based on feedback loops from AI tools, knowledge base usage patterns, and downstream teams
Cross-Functional Collaboration
- Work closely with developers, product managers, implementation engineers, and SMEs to gather technical details and validate content
- Collaborate with downstream teams (Support, Implementation, Customer Success) to ensure documentation and knowledge base content meets real-world usage needs
- Partner effectively with globally distributed teams across regions and time zones, ensuring alignment, consistency, and timely delivery of documentation
- Participate in planning activities, including documentation strategy, audience definition, and delivery timelines
Impact & Continuous Improvement
- Drive improvements in documentation and knowledge base effectiveness by measuring outcomes such as reduction in support queries, faster implementation, and improved self-service adoption
- Identify gaps in existing content and proactively propose enhancements
- Contribute to building a scalable knowledge ecosystem that supports delivery operations and customer experience
Governance & Compliance
- Review and validate documentation and knowledge base content produced across teams for consistency, accuracy, and adherence to standards
- Ensure all content aligns with Q2's security, availability, confidentiality, and privacy policies and controls
Experience And Knowledge
- 8+ years of experience in technical writing for software products, platforms, APIs, or knowledge base systems.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to simplify complex technical concepts for multiple audiences.
- Strong collaboration and stakeholder management across distributed and global teams
- Strong understanding of software development lifecycle (SDLC) and implementation workflows
- Hands-on experience with docs-as-code environments (e.g., Markdown, Git-based workflows, CI/CD for documentation)
- Experience documenting APIs, configuration workflows, complex system integrations, and/or knowledge base platforms
- Proven experience working with globally distributed teams across multiple time zones and functions
- Familiarity with AI-assisted writing tools or LLM-based platforms to improve documentation productivity and quality
- Understanding of structured content authoring, single-sourcing, content reuse, and knowledge base design principles
- Working knowledge of HTML, CSS, and basic scripting (JavaScript preferred)
- Experience with OpenAPI/Swagger or similar API documentation tools is a plus
- Knowledge of banking or financial services domain preferred
This position requires fluent written and oral communication in English.
Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs You Earned it
Click here to find out more about the benefits we offer.
Our Culture & Commitment
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcareoffering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impactin the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
