We are seeking a Lead Technical Writer with leadership capabilities to manage documentation initiatives across product lines, drive process excellence, mentor writers, and collaborate closely with Product, Engineering, UX, and Release teams. The ideal candidate has deep experience in technical content development, hands-on expertise with documentation tools and automation platforms, and an ability to leverage AI-driven content acceleration to scale the documentation function. This role requires someone who can balance hands-on writing, people management, and strategic enablement, ensuring documentation is accurate, consistent, discoverable, and aligned with product vision.
Leadership And Collaboration
The core responsibilities for the job include the following:
- Lead a team of technical writers, providing guidance on writing standards, structure, and best practices.
- Own end-to-end documentation strategy across multiple product lines (SaaS, on-prem).
- Partners with product managers, UX designers, engineering leads, and release managers to ensure timely, high-quality documentation.
- Define documentation processes, and review templates, style guides, and standards for consistency.
- Support cross-functional initiatives such as onboarding experience, knowledge base development, and customer-facing documentation content.
Documentation And Technical Writing
- Create, review, and maintain high-quality technical content including product guides, Release Notes, KB articles etc.
- Translate complex technical concepts (networking, cloud, security, DevOps, automation, etc. ) into clear, simple, audience-appropriate documentation.
- Ensure content accuracy, readability, and alignment with product behavior and branding standards.
- Build and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques.
- Passion for continuous learning, AI enablement, and modern documentation practices.
- Identify problem areas or structural deficiencies and proactively contribute to their improvement.
AI-Driven Documentation And Automation
- Use GenAI tools (ChatGPT, GitHub Copilot, Writer, etc. ) to accelerate drafting, content summarization, quality checks, and content reuse.
- Implement AI-assisted documentation workflows (content repurposing, translation, and metadata tagging).
- Contribute to structured content frameworks and knowledge models to enable future AI-driven documentation.
- Evaluate documentation automation tools and propose improvements for scale, accuracy, and consistency.
Requirements
- Bachelor's or master's degree in computer science, engineering, communications, or related fields.
- 10-15+ years of experience in technical writing, with 3-5 years in a lead/managerial capacity.
- Strong understanding of software development life cycles and agile methodologies.
- Strong written communication, editing, and information architecture skills.
- Ability to manage multiple projects, prioritize effectively, and deliver under tight timelines.
Tools And Technologies Required
- Documentation tools: MadCap Flare, Confluence, DITA/XML systems, Oxygen XML Editor.
- Product documentation platforms: Git/GitLab/GitHub, CMS, and static site generators.
- Diagramming tools: Visio, Lucidchart, Draw.io, and Figma.
- API documentation tools: Swagger / OpenAPI / Postman.
- Content quality and proofreading tools.
- AI tools for writing, content generation, and documentation automation.
- Exposure to CI/CD pipelines.
- Knowledge of HTML, XML, CSS, or scripting.
This job was posted by Sai Amrith Excisco Exvmware from AppViewX.
