We are Hiring Lead Technical Writer.
Location: Bangalore
Experience: 9+ Years
Work Mode: Hybrid
Location: MSR North Tower, 6th Floor, Manyata Tech Park, Nagavara, Bengaluru, Karnataka.
About the Role
We are looking for a LeadTechnical Writer who can take complete ownership of product documentation for Exxat. This role goes beyond writing guides you will define documentation strategy, ensure content quality, drive scalability, and improve adoption across users, admins, implementation teams, and support.
You will work closely with Product Managers (India), Subject Matter Experts (US), Support, Engineering, and Customer Success teams to create clear, structured, and globally consistent documentation. Your work will explain not only how the product works, but also why it matters and how customers succeed using it. The ideal candidate is hands-on, detail-oriented, and brings strong exposure to modern, multimedia learning formats such as videos, tutorials, walkthroughs, and in-app help.
Key Responsibilities
Documentation Ownership & Strategy
- Own the end-to-end documentation lifecycle for Exxat products: planning, authoring, reviewing, publishing, and governance.
- Build and maintain documentation frameworks, templates, style guides, and best practices.
- Define and track documentation KPIs such as adoption, reduction in support tickets, content freshness, and usability feedback.
Product Documentation & Enablement
- Develop and maintain high-quality user guides, admin guides, and online help systems.
- Create configuration and setup guides that serve as the central reference for onboarding and implementation.
- Produce troubleshooting playbooks to enable Support teams to resolve issues independently.
- Deliver clear, accurate, and consistent release notes for every product release.
Multimedia & Modern Content Delivery
- Create customer-friendly content formats, including:
- Tutorial videos and short walkthroughs
- Step-by-step product tutorials
- FAQs, quick-start guides, and cheat sheets
- In-app inline help, tooltips, and context-sensitive guidance
- Collaborate with SMEs to convert complex workflows into visual, easy-to-consume learning assets.
Collaboration & Cross-functional Alignment
- Partner with Product Managers, Engineering, SMEs, Support, Customer Success, and Implementation teams to gather requirements and validate content.
- Review and approve UX microcopy, including validation messages, confirmations, announcements, and menu labels.
- Ensure documentation stays aligned with product behavior, releases, and the business roadmap.
Mentorship & Leadership
- Mentor junior writers or contribute to building a scalable documentation team.
- Review documentation created by others and provide feedback on quality, structure, clarity, tone, and completeness.
- Drive initiatives such as content audits, documentation refactoring, taxonomy cleanup, and consistency programs.
Tools & Process Improvement
- Evaluate and recommend documentation tools (knowledge bases, help authoring tools, video creation tools, content analytics).
- Establish workflows for version control, review cycles, publishing cadence, and long-term maintenance.
Qualifications
- Bachelor's degree or equivalent practical experience.
Required Skills
- 9+ years of experience in technical writing, product documentation, or online help content.
- Strong ability to write clear, structured, procedural documentation with clean formatting and screenshots.
- Comfortable working with technical audiences and complex workflows.
- Proven experience managing documentation end-to-end across multiple stakeholders.
- Strong ownership mindset planning, prioritization, execution, and long-term maintenance.
- Hands-on exposure to multimedia content such as tutorials, videos, walkthroughs, and short-form product education.
- Excellent communication, collaboration, and review skills.
Good to Have
- Experience leading a small documentation team or mentoring junior writers.
- Experience with in-app guidance tools (walkthrough builders, tooltip frameworks).
- Prior documentation experience in B2B SaaS or enterprise products.
- Familiarity with structured authoring concepts, including reusable content, taxonomy, and content governance.
