Location Name: Pune Corporate Office - Weikfield
Job Purpose
Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:
- DB Architecture change for sync multiple systems
- Vertical Wise DMS One App Version Management
- Consolidation of Process (NACH, Death & Insurance Portal & CRM)
- SFDC CRM evaluation
Duties And Responsibilities
A Key accountabilities pertaining to the role
- Product Strategy & Roadmap
Define multiyear roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.
Prioritize features based on business value, customer need, compliance impact, and technology feasibility.
- Technology Delivery & Architecture
Lead solutioning and development across Android, iOS, and Responsive Web stacks.
Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.
- Release Management & Operational Excellence
Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.
Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides.
B Additional Accountabilities
Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.
- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
- Feature prioritization, roadmap direction, and design choices.
- Release gating, rollout strategy, and technical guardrails.
- Control frameworks for security, consent, communication, and payments.
Major Challenges
- Balancing rapid iteration with security, stability, and compliance.
- Integrating multiple systems while sustaining performance and reliability.
- Ensuring omnichannel consistency across app, web, and assisted journeys.
- Managing customer diversity (languages, device types, digital maturity).
Required Qualifications And Experience
B.E./B.Tech
Certifications in Product Management, Cloud, Security/Privacy, Agile/SAFe desirable
1218 years leading highscale app/web products (preferably BFSI/collections/digital payments)
Strong expertise in UX, mobile/web development, payments, compliance, and analytics
- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
