Location Name: Pune Corporate Office - Weikfield
Job Purpose
Lead the endtoend Process Automation strategy and delivery for the DMS function, and delivering key tech transformation projects:
- End-to-End workflow for pre-computation,payout computation and invoicing
- End-to-End workflow for partner nomination, enrolment, training and DRA certification
- Compliance calling revamp
- Legal process automation
- Realtime data sync across multiple systems
Duties And Responsibilities
- Delivering key tech transformation projects in process automation
- 1. End-to-End workflow for pre-computation,payout computation and invoicing
- 2. End-to-End workflow for partner nomination, enrolment, training and DRA certification
- 3. Compliance calling revamp
- 4. Legal process automation
- 5. Realtime data sync across multiple systems
- 2) Delivering Process Re-engineering projects
- Projects based on BPR & DPR activities.
- Own the SDLC for automations: discovery, process design (BPMN), solution architecture, development standards, SIT/UAT, release, and hypercare.
- Implement exception handling, observability (dashboards, alerts), and resilience patterns for businesscritical automations.
- 3) Stakeholder & Vendor Management
- Engage COOs/Business Heads/Operations, Risk, Compliance, InfoSec, Contact Centre, Field Ops to ensure alignment, adoption, and measurable outcomes.
- Evaluate and govern vendors/SIs (commercials, SLAs, delivery), and coordinate with Legal & Procurement for onboarding and compliance.
- B Additional Accountabilities
- Own AOP/Longrange planning for Process Automation.
- Maintain portfolio dashboards, KIDs for DMS process automation projects.
- Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
- Prioritization of automation backlog.
- Release gating, rollout strategy, and decommissioning of legacy steps.
Major Challenges
- Balancing speed of automation with control environment and regulatory rigor.
- Integrating across legacy + modern platforms at scale with reliability.
- Driving adoption across central ops, agencies, and callcentre partners.
- Sustaining benefits realization beyond initial golive..
Required Qualifications And Experience
- a) Qualifications
- B.E./B.Tech; MBA preferred. Certifications in RPA (UiPath/AA), BPM/lowcode, Architecture/Cloud, Lean/Six Sigma are a plus.
- b) Work Experience
- 1218 years in process reengineering/automation within BFSI or highvolume ops.
- Led delivery of process automation programs at enterprise scale.
- Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
