Job Description
Job Description L3/L4 VDI Architect (Citrix / AWS EUC)
Role Overview
The VDI Architect is responsible for end-to-end design, architecture, and optimization of Virtual Desktop Infrastructure, primarily Citrix (CVAD / DaaS) and future-ready AWS VDI platforms (WorkSpaces / AppStream 2.0).
This role acts as the highest technical authority (L3/L4), driving scalability, performance, cost optimization, and user experience improvements across the VDI landscape.
Key Responsibilities
VDI Architecture & Strategy
- Design and own VDI architecture across:
- Citrix Virtual Apps & Desktops (CVAD / DaaS)
- AWS WorkSpaces / AppStream 2.0 (future/transition)
- Define:
- Capacity planning models
- High availability and DR strategy
- Scalability and performance benchmarks
- Drive hybrid VDI strategy (on-prem + cloud)
Citrix Platform Ownership (Core)
- Architect and optimize:
- Delivery Controllers
- StoreFront
- Citrix Gateway (NetScaler)
- Machine Creation Services (MCS) / Provisioning Services (PVS)
- Design secure access architecture (ICA proxy, VPN-less access)
- Ensure platform resilience and redundancy
AWS VDI & Cloud Transformation
- Design and implement:
- Amazon WorkSpaces environments
- AppStream 2.0 solutions
- Define migration strategy:
- Citrix AWS (if applicable)
- Hybrid coexistence models
- Optimize cost, performance, and scalability in AWS
Performance Engineering & Optimization
- Define and monitor:
- Login time benchmarks
- Session performance KPIs
- Resource utilization thresholds
- Identify and resolve:
- Latency issues
- Profile-related delays (FSLogix, UPM)
- Backend bottlenecks (storage, network, compute)
- Optimize end-user experience (critical KPI)
Image & Application Strategy
- Define gold image strategy:
- Image standardization
- Patch and update lifecycle
- Optimize application delivery:
- Layering (if applicable)
- App compatibility within VDI
- Ensure minimal image sprawl and clean architecture
Security & Access Design
- Design secure VDI access using:
- Citrix Gateway / Zero Trust approaches
- MFA and identity integration
- Align with enterprise security policies
- Ensure secure handling of:
- Data access
- Session controls
- Endpoint restrictions
Automation & Engineering
- Lead automation using:
- PowerShell (mandatory)
- Cloud automation (AWS CLI / Terraform good to have)
- Automate:
- Provisioning of VDI resources
- Image management
- Monitoring and remediation
- Reduce manual operational overhead
Monitoring & Observability
- Define monitoring strategy using:
- Citrix Director
- Enterprise monitoring tools
- Build dashboards for:
- User experience
- Session health
- Platform performance
- Drive proactive issue detection
Incident Leadership & Escalation (L3/L4)
- Act as final escalation point for critical VDI issues
- Lead troubleshooting during:
- Major Incidents (MIM)
- Widespread login/performance issues
- Provide structured RCA and preventive measures
Stakeholder & Client Management
- Act as technical SME for VDI discussions with client
- Present:
- Architecture designs
- Optimization roadmap
- Cost vs performance insights
- Translate technical issues into business impact
Required Skills & Qualifications
Technical Expertise (Non-Negotiable)
- Deep hands-on experience in:
- Citrix CVAD / Citrix DaaS architecture
- Citrix Gateway (NetScaler)
- MCS / PVS provisioning
- Strong knowledge of:
- Windows OS (VDI optimization)
- Active Directory, GPO
- Profile management (FSLogix, UPM)
Cloud & AWS Skills
- Experience with:
- Amazon WorkSpaces / AppStream 2.0 (preferred)
- AWS fundamentals (VPC, IAM, EC2)
- Understanding of hybrid architecture (on-prem + cloud)
Performance & Troubleshooting
- Strong ability to troubleshoot across layers:
- Endpoint Network Citrix Backend infra
- Expertise in:
- Login performance analysis
- Session optimization
Automation & Tools
- Strong scripting:
- PowerShell (mandatory)
- Exposure to:
- Infrastructure as Code (Terraform good to have)
Process & Governance
- Strong ITIL knowledge:
- Incident, Problem, Change Management
- Experience in:
- RCA reviews
- CAB discussions
- Capacity and performance reporting
Leadership Skills
- Strong decision-making under pressure
- Ability to lead architecture and design discussions
- Mentoring L1/L2 teams
- Ability to challenge inefficient designs
Experience & Education
- 712+ years of experience in VDI / Citrix / EUC engineering
- 35 years in L3/L4 or Architect role
- Bachelor's degree in IT or related field
- Certifications (strong advantage):
- Citrix CCA-V / CCP-V / CCE-V
- AWS Solutions Architect (Associate)
Qualifications
Graduation
Range Of Year Experience-Min Year
7
Range Of Year Experience-Max Year
12
