About Swiggy
Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed everyday, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
Job Role :
Looking for a data-driven and proactive manager to drive the customer experience for National Accounts. To be successful, you should be detail-oriented and adept at building relationships with partners. Ultimately, you should be able to multitask effectively as well as demonstrate exceptional analytical, problem-solving, and decision-making skills.
Roles and Responsibilities :
. Own the IGCC, RDC & Availability for NAT accounts and work on improving the metric on a continuous basis to drive a reduction in cost impact for the metrics . Build Rapport & drive strategic projects/initiatives with NAT partners/brands for a reduction in CX metrics . Collaborate with internal stakeholders/cross-functional team to drive process improvements, . initiatives/projects proactively to reduce CX costs . Performing in-depth analysis for IGCC/RDC/Availability outliers and deriving highly actionable data to drive with NAT brands . Connect with the brand POCs on regular basis and discuss trending metrics and ways to improve consumer experience/ cancellations and drive it to execution . Build weekly/monthly insights and RCAs to drive KPIs with partners/internal stakeholders
Desired Skill :
. 3-5 years of experience in Business Analytics / After Sales / CRM / Biz Ops roles. . Excellent Analytical Skills. Proficiency in MS Excel and SQL is a must. . Graduate/MBA from Tier 2/3 colleges . Excellent communication skill
Closing note :
. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.
