We are seeking a Lead Software Engineer to drive the design and development of advanced Amazon Connect IVR flows and omnichannel contact center solutions integrated with Salesforce SCV.
Join our team to implement innovative AWS Lambda functions and leverage your expertise in cloud native development to enhance client engagement. Apply now to contribute to cutting-edge cloud projects and shape client interactions.
Responsibilities
- Design and develop Amazon Connect IVR flows, routing profiles, and queues
- Build complex omnichannel contact center solutions integrated with Salesforce SCV
- Implement Amazon Connect Contact Lens for real-time transcription and sentiment analysis
- Develop API-based integrations with Salesforce to support seamless data exchange
- Create and implement AWS Lambda functions for data processing and transformation
- Write and maintain Lambda functions and develop Lex bots
- Create and maintain comprehensive technical documentation for developed solutions
- Adhere to best practices in development, integration, and deployment processes
- Configure and customize Amazon Connect setups and related AWS services
- Integrate outbound campaigns with Amazon Pinpoint
- Utilize CloudFormation, DynamoDB, S3, Kinesis Streams, and CloudWatch for solution deployment and monitoring
- Collaborate with cross-functional teams to ensure solution quality and performance
- Troubleshoot and resolve technical issues in contact center deployments
- Continuously improve system scalability and reliability
Requirements
- Extensive experience (7 to 15 years) in cloud native development and AWS services
- Strong expertise in Amazon Connect setup, configuration, and customization
- Proficient in building complex omnichannel contact center solutions with Salesforce integration
- Hands-on experience with AWS Lambda function development and API-based integrations
- Solid programming skills in Python, Java, and JavaScript
- Experience with Amazon Connect Contact Lens and speech analytics tools
- Knowledge of infrastructure as code using Terraform and CloudFormation
- Familiarity with AWS services including DynamoDB, S3, Kinesis Streams, and CloudWatch
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Proven leadership experience in software engineering projects
- Ability to create and maintain technical documentation
Nice to have
- Experience with Lex bot development
- Knowledge of outbound campaign integration with Amazon Pinpoint
- Familiarity with CRM systems beyond Salesforce
- Certifications in AWS cloud services
- Experience with other scripting languages
