Lead - Site Reliability Engineering

The Role

LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. The role involves leading the mission-critical responsibility of ensuring that all our online services are available, reliable, performant, and running at optimal costs. We firmly believe in a code and automation-driven approach to Site Reliability.

Key Responsibilities

Build Processes and platforms to ensure full observability and automated incident response management of all systems, applications, platforms, and infrastructure. Track incidents and perform RCA for every incident and focus on prevention. Work closely with Engineering teams to improve the performance, reliability, and operability of various applications and services. Work with customers to address their concerns on infrastructure availability, performance, and security.

Key Requirements

6+ years experience in building tools for observability and incident response management for AWS resources as well as custom applications of this 3+ years of experience should be on AWS Cloud. 2+ years of experience in leading SRE team. Deep understanding of observability of all major AWS services - EC2, RDS, Elasticsearch, Redis, SQS, API Gateway, Lambda, etc. Operational experience in deploying, operating, scaling, and troubleshooting large-scale production systems on the cloud. Strong interpersonal communication skills (including listening, speaking, and writing) Ability to create & work well in a diverse, team-focused environment with other DevOps and engineering teams. Function well in a fast-paced, rapidly changing environment