Lead, ServiceNow Administrator

• Assist withConfiguring, managing, andmaintaininthe ServiceNow platform, ensuring its functionality and performance.
• Investigate and diagnose problems,findrootcausesandidentify solutions and provide support to end-users, resolving issuesand working tickets as needed.
• Assistwithplatform upgrades and apply patches to ensure the system isup to datewhenrequired.
• Partner withServiceNow team membersto develop workflows, performtesting,andassistin solution development.
• Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations,and other critical platform resources.
• Helpmonitorthe overall platform health and performance,identifyingpotential issues and proactively addressing them.
• Perform systemtesting onservice request workflows, automations,configurationsand other development work completed by the team.
• Draft and update system design documentationand knowledge articles asrequired.
• Create and completetestscripts fortesting and validating configurations,automations, catalog items, and other updatesto parts of the platform.
• Create reports and dashboards as required by stakeholders and business customers.

What you will need:

Required Skills :

• Bachelor s degreerequiredor equivalent work experience
• 8 to 11 years of ServiceNowadministrationexperience
• ServiceNow experienceincluding but not limited to ITSM,Knowledge,Role Management and ACL s, user management and group management.
• Experience withJavaScript,Glide Script, REST, XML, and other relevant technologies.
• Experience with ServiceNow Reporting, dashboards and report creation.

Preferred Skills :

• Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholdersbeing engaged.
• Experiencewith SOX enforced policies/procedures andworking in a regulated environment .
• CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)