Lead Production Support Engineer

5-12 Years

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Early Applicant

Job Description

Key Responsibilities

Provide technical product support for AI/ML and Generative AI based applications in production environments.
Troubleshoot and resolve application, infrastructure, and model-related issues in Linux-based systems.
Analyze logs, system metrics, and application behaviour to identify root causes and implement fixes.
Work closely with product management, engineering, and DevOps teams to resolve complex technical problems.
Support deployment, monitoring, and maintenance of AI-driven services and APIs.
Assist customers and internal stakeholders with technical queries, incident management, and system troubleshooting.
Automate support tasks using Python scripting to improve operational efficiency.
Monitor system performance and ensure high availability and reliability of AI products.
Document troubleshooting steps, known issues, and product support procedures.

Required Skills & Qualifications

5 to 12 years of experience in Product Support, Application Support, or Technical Support roles.
Strong proficiency in Python scripting for automation and debugging.
Solid experience working with Linux/Unix environments.
Exposure to Generative AI technologies, LLMs, or AI/ML-based applications.
Experience troubleshooting APIs, microservices, and cloud-based applications.
Good understanding of log analysis, monitoring tools, and incident management processes.
Familiarity with Git, Docker, or containerized environments is a plus.
Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

Experience supporting AI/ML or Generative AI platforms in production.
Experience of LLM frameworks, prompt engineering, or AI model deployment is an added advantage.

Education