Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Lead Product Manager- Technical
Who is Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Services Access program is Mastercard's platform for unlocking seamless access to value-added services across all transaction typesswitched, non-switched, on-us, and non-Mastercard branded.
Transaction Services Interface enables access integration, parallel fulfillment, and service aggregation for switched transactions.
Role
Overview
Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
Works with Product Development, Portfolio Product Managers & Architects to support defining the product roadmap & requirements.
Works with Technical Program Managers, Developers, and internal customers to define the details behind the business requirements.
Ability to collaborate cross teams within the program as well as across Mastercard as needed to work as one team towards the common objective.
Collects and shares user stories with engineering teams.
Acts as the voice of the business customer and accountable for the platform services
Owns the working backwards document and vision for feature releases
Define and own the product vision, strategy, and roadmap aligned with business objectives.
Gather and prioritize requirements from customers, stakeholders, and market research.
Translate business needs into clear technical specifications for engineering teams.
Collaborate with cross-functional teams (Product, design, development & testing) to ensure timely and high-quality product delivery.
Understand the product vision and ensure development aligns with that vision. Work closely with architects and product teams to define clear, detailed requirements.
Act as the subject matter expert for technical aspects of the product.
Understand multiple products within the portfolio and provide support across them simultaneously.
Ability to understand and follow security, scalability, and performance standards.
Understand and incorporate performance aspects and logging standards during development to ensure scalable, reliable, and robust application development.
Identifies Gaps And Charters New Platform Capabilities As Required
Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
Compares features for competitive review to inform prioritization within a platform product release
Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
Participates with the business in customer research to inform platform product feature needs
Contributes near-term input (quarterly) for the platform product portfolio and roadmap
Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
Continuously monitors feature development at the feature level
Reviews product demo with the development team against acceptance criteria for the feature set
Prepares launches and monitors platform performances, adoption, and operational health for feature sets
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
Independently identifies and researches anomalous performance; escalates findings to senior management
Coordinates internal forums to collect and identify feature-level development opportunities
Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership
Establishes a network within the organization; begins to build internal and external networks
Mentoring team members
Assists with candidate selection and onboarding
All About You And What You Need To Bring:
- 3+ years of product management or new product development and experience shipping high-quality products in the payments industry. Understands and can explain the business context and the associated customer use cases.
- Experience in Lean Product management and Lean management principles and practices. Can deliver high-quality technology products/services in a high-growth environment where priorities shift rapidly.
- Bachelor's degree
- Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.), CI/CD, and modern DevOps-based PDLC and SDLC. Technical savviness to enable TDD and BDD.
- Track record of successful delivery of product features from design, development, deployment, and customer integration.
- Proficient at grooming user stories, features, and epics, setting entrance/exit criteria and prioritizing a platform product backlog.
- Data driven ability to define measurable and SMART leading and lagging metrics for all backlog items to enable decisions and priority.
- Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e., trouble management/associated support strategies), and maintenance.
- Thrives in a highly collaborative environment involving different stakeholders and subject matter experts globally- across multiple regions. Recognize discordant views and take part in constructive dialog to resolve them.
- Ability to engage with numerous stakeholders on existing product capabilities and potential co-development opportunities or dependencies.
- Experience leading and managing others through both direct manager relationships and through influence.
- Action oriented & hands-on: Owns outcomes & deliverables.
- Excellent communication skills, both written and verbal
- Creative, fun, self-motivated individual
Corporate Security Responsibility
All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
