Team Description
We are seeking a highly organized and proactive Product Manager to lead and support agile product development initiatives. This role will be responsible for managing Scrum activities, maintaining product roadmaps, and serving as a key liaison between internal teams, external customers, and industry organizations such as ARC and IATA.
Role And Responsibilities
- Agile Management:
- Use Rally to manage all Scrum-related activities including sprint planning, daily standups, and backlog grooming.
- Create and maintain Features, Team Features, and user stories while collaborating with development team to add tasks.
- Sign off on team stories and demos to ensure alignment with business goals.
- Product Planning & Execution:
- Develop and maintain a comprehensive product roadmap aligned with strategic business objectives.
- Manage and track estimates to support planning and prioritization.
- Oversee and coordinate feature requests and change requests (CRs) from internal and external stakeholders.
- Customer & Stakeholder Engagement:
- Collaborate with the Help Desk to address and resolve customer inquiries.
- Serve as a point of contact for internal and external customers regarding file-related questions, issues, and change requests.
- Troubleshoot and resolve issues related to customer-submitted files, both internal and external.
- Industry Collaboration & Standards:
- Maintain familiarity with IATA DISH standards (e.g., RET/HOT files) and ARC SPRF files knowledge in these areas is a plus.
- Work with industry leaders like ARC and IATA to discuss current concerns and future growth strategies
- Merchant Payments Product Ownership
- Monitor payment trends, fraud prevention strategies, and regulatory changes to inform product decisions.
- Partner with engineering, finance, and legal teams to deliver secure and compliant payment features.
What's in it for you
- Opportunity to have real influence in a travel fintech organization
- Obtain a deep understanding of the B2B Travel Payment industry
- Be a part of one of the world's largest Travel technology company's
- Opportunity to Partner, Interact and network with many important players in the payment's ecosystem in both finance and technology, which includes Banks, Fintech's, card networks, C-Level of Travel agencies, including OTAs (Online Travel Agencies), Leisure and Business agencies and key stakeholders Sabre.
Qualifications And Education Requirements
- 5+ Years in Product management with a focus on Payment and Settlement
- Proven experience in Agile/Scrum methodologies and tools (preferably Rally).
- Strong understanding of product lifecycle management and roadmap development.
- Excellent communication and stakeholder management skills.
- Ability to troubleshoot technical issues and coordinate cross-functional teams.
- Experience working with external partners and industry organizations.
- Strong analytical skills with a deep understanding of complex data structures and Business Intelligence (BI) tools. Ability to interpret, visualize, and communicate data-driven insights to support strategic decision-making.
Nice To Have
- Familiarity with airline industry standards (IATA DISH, ARC SPRF) is highly desirable.
- Experience with Airline and Travel agencies processes
